ServiceNow CSM Developer

APN Consulting Inc. is a progressive IT staffing and services company offering innovative business solutions to improve client business outcomes. We focus on high impact technology solutions in ServiceNow Fullstack Cloud & Data and AI / ML. Due to our globally expanding service offerings we are seeking top-talent to join our teams and grow with us.

Job Title: ServiceNow CSM Developer
Job Type: Full Time
Location: Bangalore India
Experience: 6 Years

Job Summary:
We are seeking an experienced ServiceNow CSM Developer with a minimum of 6 years of hands-on ServiceNow development experience. The ideal candidate will possess strong expertise in Customer Service Management (CSM) ITSM Integrations and Scripting. The candidate will be responsible for designing developing customizing and supporting ServiceNow CSM solutions while ensuring alignment with business requirements and platform best practices.

Key Responsibilities

• Design develop and implement ServiceNow Customer Service Management (CSM) solutions.
• Configure and customize ServiceNow CSM capabilities including Case Management Customer Portals Knowledge Management Service Catalog and Agent Workspace.
• Develop and support ServiceNow ITSM modules such as Incident Problem Change Request and Service Catalog.
• Build and maintain integrations between ServiceNow and third-party applications using REST APIs SOAP APIs IntegrationHub and MID Server.
• Develop and maintain Business Rules Script Includes Client Scripts UI Policies UI Actions Flow Designer flows and other platform customizations.
• Create and enhance customer-facing portals and self-service experiences.
• Participate in requirement gathering solution design technical reviews and implementation activities.
• Troubleshoot and resolve platform integration and performance-related issues.
• Collaborate with business stakeholders architects and cross-functional teams to deliver scalable solutions.
• Maintain technical documentation and follow ServiceNow development best practices.

Required Qualifications:

• 6 years of relevant ServiceNow development experience.
• Strong hands-on experience with ServiceNow Customer Service Management (CSM).
• Experience working with ServiceNow ITSM modules including Incident Problem Change Request and Service Catalog.
• Strong experience in ServiceNow Integrations using REST APIs SOAP APIs IntegrationHub and MID Server.
• Strong expertise in ServiceNow Scripting including Business Rules Script Includes Client Scripts UI Policies UI Actions and Flow Designer.
• Proficiency in JavaScript and ServiceNow development best practices.
• Experience with Customer Portals Agent Workspace Knowledge Management and Case Management.
• Bachelors degree in Computer Science Information Technology Engineering or a related field.
• Good understanding of ITIL processes and service management practices.
• Strong analytical troubleshooting and communication skills.

Preferred Qualifications

• CSA CAD CIS Certified.
• Experience with ServiceNow Integration Hub Virtual Agent or Service Portal.
• Experience working in Agile/Scrum environments.

We are committed to fostering a diverse inclusive and equitable workplace where individuals from all backgrounds feel valued and empowered to contribute their unique perspectives. We strongly encourage applications from candidates of all genders races ethnicities abilities and experiences to join our team and help us build a culture of belonging.