Job Title: ServiceNow Consultant

Experience: 5 Years
Location: Pune (Hybrid)
Employment Type: 6-Month Contract (Extendable based on business requirements)
Budget: Up to 2.4 Lakhs per Month (LPM)

About the Role

We are looking for an experienced ServiceNow Consultant to manage develop customize and support the ServiceNow platform. The ideal candidate will have strong hands-on experience in ServiceNow administration application development platform customization integrations and ITSM processes. This role requires close collaboration with business and IT stakeholders to deliver scalable solutions automate workflows enhance platform capabilities and ensure overall platform reliability.

Key Responsibilities

• Administer configure and maintain the ServiceNow platform to meet business and operational requirements.
• Design develop customize and support ServiceNow applications modules workflows and integrations.
• Implement and support ServiceNow AI capabilities including Virtual Agent Predictive Intelligence and GenAI features where applicable.
• Perform day-to-day platform administration including user management instance configuration and data maintenance.
• Plan and execute platform upgrades patches and new releases while ensuring minimal business disruption.
• Monitor platform health performance and availability proactively identifying and resolving issues.
• Configure and support ITSM modules including:
  • Incident Management
  • Problem Management
  • Change Management
  • Asset Management
  • Configuration Management (CMDB)
• Develop and maintain Business Rules Client Scripts UI Policies UI Actions Script Includes Flow Designer workflows and automation solutions.
• Develop and support integrations with enterprise applications using REST and SOAP APIs.
• Configure Service Portal and Integration Hub components.
• Implement security roles ACLs and data protection measures following ServiceNow best practices.
• Build reports dashboards and Performance Analytics to support operational reporting.
• Analyze platform usage and identify opportunities for optimization and automation.
• Provide production support troubleshoot issues and resolve incidents within SLA.
• Prepare technical documentation knowledge articles and user guides.
• Work closely with cross-functional teams to gather requirements and deliver platform enhancements.
• Participate in solution design testing deployment and release management activities.

Required Skills & Qualifications

• Bachelor's degree in Computer Science Information Technology or a related discipline.
• 5 years of hands-on experience in ServiceNow Administration and Development.
• Strong experience with ServiceNow platform customization and application development.
• Hands-on experience with:
  • JavaScript
  • HTML
  • CSS
  • REST APIs
  • SOAP Web Services
  • Flow Designer
  • Service Portal
  • Integration Hub
• Experience developing custom ServiceNow applications and integrations.
• Strong understanding of ITSM processes and ITIL best practices.
• Experience working with CMDB Incident Problem Change Asset and Configuration Management modules.
• Strong analytical troubleshooting and problem-solving skills.
• Excellent communication and stakeholder management skills.

Preferred Certifications

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ITIL Foundation Certification

Preferred Skills

• Experience with ServiceNow AI capabilities.
• Virtual Agent implementation.
• Predictive Intelligence.
• Generative AI (GenAI) features within ServiceNow.
• Experience with platform upgrades and release management.
• Performance Analytics and Dashboard development.

Key Competencies

• Strong analytical and critical thinking abilities.
• Excellent problem-solving and troubleshooting skills.
• Ability to adapt quickly to changing business requirements.
• Strong collaboration and stakeholder management skills.
• Process-oriented approach with attention to quality and execution.
• Self-driven with a continuous learning mindset.
• Excellent verbal and written communication skills.

Work Environment

• Hybrid work model based out of Pune.
• 6-month contract with the possibility of extension based on project requirements and performance.
• Budget: Up to 2.4 LPM.
• Ability to collaborate effectively using Microsoft Teams Zoom and other virtual collaboration tools.
• Willingness to support production environments and participate in release activities when required.

Required Skills:

ServiceNow Administration ServiceNow Development ITSM (Incident Problem Change Management) CMDB (Configuration Management Database) Asset Management Service Catalog Service Catalog Business Rules Client Scripts UI Policies Script Includes JavaScript REST API SOAP Web Services Integration Hub Service Portal ACL (Access Control) Performance Analytics Reports & Dashboards