ServiceNow CMDB Architect

APN Consulting Inc. is a progressive IT staffing and services company offering innovative business solutions to improve client business outcomes. We focus on high impact technology solutions in ServiceNow Fullstack Cloud & Data and AI / ML. Due to our globally expanding service offerings we are seeking top-talent to join our teams and grow with us.

Job Title: ServiceNow CMDB Architect
Remote
Experience:1015 years (with 5 years in ServiceNow CMDB / ITOM)
Job Summary
We are looking for a highly experienced ServiceNow CMDB Architect to lead the design governance and optimization of the Configuration Management Database (CMDB). This role will define CMDB strategy ensure data quality and drive alignment with ITOM ITSM and business services. Key Responsibilities

• Define and own CMDB architecture data model and governance framework
• Design CI class structures relationships and identification/reconciliation rules
• Lead CMDB implementations aligned with CSDM (Common Service Data Model)
• Establish and enforce CMDB data quality standards (completeness accuracy compliance)
• Integrate CMDB with Discovery Service Mapping and third-party tools
• Drive automation of CI population via Discovery integrations and cloud sources
• Collaborate with infrastructure cloud and application teams
• Conduct CMDB audits health dashboards and continuous improvement initiatives
• Mentor developers/admins and guide best practices
• Act as SME for ITOM and CMDB-related architecture decisions

Required Skills

• Strong hands-on experience with ServiceNow CMDB and ITOM
• Deep understanding of CSDM framework
• Experience with Discovery Service Mapping Event Management
• Expertise in Identification & Reconciliation Engine (IRE)
• CMDB data governance and lifecycle management
• Integration experience (REST/SOAP ETL tools cloud sources)
• Strong scripting knowledge (JavaScript Glide APIs)

We are committed to fostering a diverse inclusive and equitable workplace where individuals from all backgrounds feel valued and empowered to contribute their unique perspectives. We strongly encourage applications from candidates of all genders races ethnicities abilities and experiences to join our team and help us build a culture of belonging.