ServiceNow-Business Analyst-SPM

Role: Business Analyst ServiceNow Strategic Portfolio Management
Experience: 5 to 8 years

We are looking for a Business Analyst with strong ServiceNow Strategic Portfolio Management experience to support discovery requirements gathering solution design backlog management and stakeholder alignment for ServiceNow SPM implementation and enhancement programs.

The candidate should understand how organizations manage demand projects portfolios investments resources financials roadmaps and benefits realization using ServiceNow SPM. This role will work closely with business stakeholders product owners ServiceNow architects developers testers and delivery teams to translate business needs into clear functional requirements and implementation-ready user stories.

• Work with business stakeholders to understand current portfolio demand project and investment management processes.
• Conduct workshops for requirement discovery process mapping gap analysis and future-state design.
• Document business requirements functional specifications user stories acceptance criteria process flows and use cases.
• Support ServiceNow SPM modules such as:
  • Demand Management
  • Project Portfolio Management
  • Project Workspace
  • Program Management
  • Portfolio Planning
  • Resource Management
  • Financial Planning
  • Agile Development integration
  • Roadmap Planning
  • Investment Funding
• Analyze current-state processes and recommend improvements aligned to ServiceNow best practices.
• Collaborate with ServiceNow architects and developers to validate solution feasibility.
• Own backlog grooming sprint planning support story prioritization and clarification during delivery.
• Support configuration discussions for workflows forms approvals dashboards reports roles and notifications.
• Coordinate UAT planning test scenarios defect triage and business sign-off.
• Prepare training materials user guides release notes and adoption support documentation.
• Ensure traceability from business requirements to user stories test cases and delivered functionality.
• Act as a bridge between business teams and technical implementation teams.

• 5 years of experience as a Business Analyst in ITSM PPM SPM or enterprise workflow transformation projects.
• Hands-on experience with ServiceNow Strategic Portfolio Management.
• Strong understanding of portfolio management demand intake project governance resource planning financial tracking and benefits management.
• Experience writing high-quality user stories acceptance criteria BRDs FRDs process flows and functional designs.
• Good understanding of ServiceNow platform capabilities workflows roles approvals forms lists dashboards and reporting.
• Experience working in Agile delivery environments.
• Ability to conduct workshops with senior business stakeholders.
• Strong analytical documentation communication and stakeholder management skills.
• Experience supporting UAT test case review defect clarification and release validation.

• ServiceNow SPM implementation or enhancement experience.
• Knowledge of ITBM PPM APM ITSM CMDB or Agile Development modules.
• Exposure to ServiceNow Performance Analytics and reporting.
• Experience with enterprise portfolio governance and PMO processes.
• Understanding of integrations between ServiceNow and tools such as Jira Azure DevOps SAP Workday or financial systems.
• ServiceNow certifications such as:
  • Certified System Administrator
  • Certified Implementation Specialist SPM
  • Certified Application Specialist PPM or SPM

The candidate should be comfortable discussing and documenting workflows around:

• Idea or demand intake
• Demand scoring and prioritization
• Business case creation
• Portfolio planning and alignment
• Project initiation and governance
• Milestone and status reporting
• Resource capacity and allocation
• Budget cost and benefit tracking
• Risk issue and dependency management
• Executive dashboards and portfolio reporting
• Approval workflows and stage gates

• Requirement elicitation notes
• Current-state and future-state process maps
• Business requirement documents
• Functional requirement documents
• User stories and acceptance criteria
• Configuration requirement documents
• Role and permission matrix inputs
• UAT scenarios and test cases
• Traceability matrix
• Training and adoption support content
• Sprint clarification and sign-off documentation

• PMO transformation
• Enterprise portfolio management
• IT governance
• Product portfolio management
• Agile portfolio delivery
• Technology investment planning
• Financial governance and budgeting

The BA will be successful if they can:

• Convert ambiguous business needs into clear ServiceNow-ready requirements.
• Improve alignment between business stakeholders and technical teams.
• Ensure SPM workflows are practical scalable and aligned with portfolio governance.
• Reduce requirement gaps during development and UAT.
• Support smooth adoption of ServiceNow SPM across business and PMO teams.

Required Experience:

IC