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ServiceNow Business Analyst

CGI


Job Location:

Hyderabad - India

Monthly Salary: Not provided by the employer
Posted: 7 October 2026 (Yesterday)
Application Deadline: 4 January 2027
Vacancies: 1 Vacancy

Job Summary

Position Description:

ServiceNow Business Analyst
Location: Hyderabad India
Experience: 610 Years
Employment Type: Full-time
Role Overview
Looking for an experienced ServiceNow Business Analyst to gather business requirements define user stories map processes and work closely with business and ServiceNow technical teams to deliver effective solutions.
Must-Have Skills
610 years of experience as a Business Analyst / Functional Analyst
Strong ServiceNow experience
Requirements gathering and business analysis
Process mapping current state & future state
Experience writing User Stories & Acceptance Criteria
Strong Agile/Scrum experience
Stakeholder management and workshop facilitation
Experience with UAT and business sign-off
Requirements traceability and documentation
Experience working with Product Owners Developers Testers & Architects
Strong communication and analytical skills
Experience with Jira / Azure DevOps or similar tools
Good-to-Have Skills
ServiceNow certification
ITSM / ITOM knowledge
CMDB / CSDM knowledge
SAM / Asset Management
Service Catalog / Discovery / Service Mapping
ServiceNow integrations
CBAP / CCBA certification
Agile/Scrum certification
Experience in large enterprise ServiceNow transformation projects
Experience working with global stakeholders
Key Responsibilities
Gather and analyze business requirements
Create user stories functional requirements and acceptance criteria
Map current and future business processes
Conduct stakeholder workshops
Manage and refine the product backlog with the Product Owner
Support UAT and business validation
Ensure requirements are aligned from business need development testing acceptance
Act as the bridge between business and ServiceNow technical teams

ServiceNow Business Analyst
Location: Hyderabad India
Experience: 610 Years
Employment Type: Full-time
Role Overview
Looking for an experienced ServiceNow Business Analyst to gather business requirements define user stories map processes and work closely with business and ServiceNow technical teams to deliver effective solutions.
Must-Have Skills
610 years of experience as a Business Analyst / Functional Analyst
Strong ServiceNow experience
Requirements gathering and business analysis
Process mapping current state & future state
Experience writing User Stories & Acceptance Criteria
Strong Agile/Scrum experience
Stakeholder management and workshop facilitation
Experience with UAT and business sign-off
Requirements traceability and documentation
Experience working with Product Owners Developers Testers & Architects
Strong communication and analytical skills
Experience with Jira / Azure DevOps or similar tools
Good-to-Have Skills
ServiceNow certification
ITSM / ITOM knowledge
CMDB / CSDM knowledge
SAM / Asset Management
Service Catalog / Discovery / Service Mapping
ServiceNow integrations
CBAP / CCBA certification
Agile/Scrum certification
Experience in large enterprise ServiceNow transformation projects
Experience working with global stakeholders
Key Responsibilities
Gather and analyze business requirements
Create user stories functional requirements and acceptance criteria
Map current and future business processes
Conduct stakeholder workshops
Manage and refine the product backlog with the Product Owner
Support UAT and business validation
Ensure requirements are aligned from business need development testing acceptance
Act as the bridge between business and ServiceNow technical teams

ServiceNow Business Analyst
Location: Hyderabad India
Experience: 610 Years
Employment Type: Full-time
Role Overview
Looking for an experienced ServiceNow Business Analyst to gather business requirements define user stories map processes and work closely with business and ServiceNow technical teams to deliver effective solutions.
Must-Have Skills
610 years of experience as a Business Analyst / Functional Analyst
Strong ServiceNow experience
Requirements gathering and business analysis
Process mapping current state & future state
Experience writing User Stories & Acceptance Criteria
Strong Agile/Scrum experience
Stakeholder management and workshop facilitation
Experience with UAT and business sign-off
Requirements traceability and documentation
Experience working with Product Owners Developers Testers & Architects
Strong communication and analytical skills
Experience with Jira / Azure DevOps or similar tools
Good-to-Have Skills
ServiceNow certification
ITSM / ITOM knowledge
CMDB / CSDM knowledge
SAM / Asset Management
Service Catalog / Discovery / Service Mapping
ServiceNow integrations
CBAP / CCBA certification
Agile/Scrum certification
Experience in large enterprise ServiceNow transformation projects
Experience working with global stakeholders
Key Responsibilities
Gather and analyze business requirements
Create user stories functional requirements and acceptance criteria
Map current and future business processes
Conduct stakeholder workshops
Manage and refine the product backlog with the Product Owner
Support UAT and business validation
Ensure requirements are aligned from business need development testing acceptance
Act as the bridge between business and ServiceNow technical teams

#LI-PS18

Skills:
  • Business Analysis
  • SCRUM
  • Agile
  • ServiceNow
  • Stakeholder management
What you can expect from us:

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

That same commitment to fairness extends to how we use technology. To support our recruitment team AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

Come join our teamone of the largest IT and business consulting services firms in the world.


Required Experience:

IC


About Company

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The COMPANY is one of the few end-to-end consulting firms with the scale, reach, capabilities and commitment to meet clients’ enterprise digital transformation needs. Our 77,500 consultants and professionals work side-by-side with clients in 10 industries across more than 400 location ... View more

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