ServiceNow AI Developer

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations and for making a difference to our clients and society. Our workplace embraces diversity and inclusion its a place where you can grow belong and thrive.

We are seeking an experienced ServiceNow Developer to design build and implement solutions on ServiceNow AI Control Tower (AICT) our enterprise platform for governing securing and managing AI agents models and workflows across the organization. Youll work at the intersection of platform development AI governance and enterprise architecture helping us discover govern and scale AI initiatives responsibly.

• Design configure and extend ServiceNow AI Control Tower to support enterprise-wide AI governance and lifecycle management
• Build and maintain custom AI agents skills flow actions and subflows using the Now Assist Skill Kit and Build Agent
• Develop and maintain integrations with third-party AI platforms (e.g. AWS Bedrock Azure AI Foundry GCP Vertex AI Copilot Studio) via the Service Graph Connector framework
• Manage CMDB and CSDM data models to ensure accurate tracking of AI assets as configuration items
• Configure and troubleshoot plugin activation sequences scopes dependencies and access controls
• Collaborate with AI Stewards Risk & Compliance Managers and Platform Administrators to implement risk assessments compliance frameworks and governance policies
• Monitor and support AI Agent Fabric protocols (MCP A2A) for secure cross-agent communication
• Manage the full AI asset lifecycle from intake and assessment through deployment and retirement
• Write clean maintainable scripts and workflows (business rules script includes client scripts Flow Designer IntegrationHub)
• Support version control rollback and quality assurance processes for custom AI skills

• 5 years of ServiceNow development experience including scripting and Studio/App Engine
• Strong working knowledge of CMDB and CSDM including CI classes relationships and data health management
• Experience with Flow Designer IntegrationHub and Service Graph Connectors
• Hands-on experience with ACLs role design and persona-based access control
• Experience with plugin/scope management including activation sequencing and dependency mapping
• Understanding of AI/agentic concepts: AI agents LLMs skills and orchestration frameworks
• Familiarity with Now Assist Skill Kit and/or Build Agent for creating custom skills and agents
• Strong analytical and troubleshooting skills across complex multi-system integrations
• Excellent communication skills with the ability to work cross-functionally with governance risk security and compliance stakeholders

• Direct experience implementing or administering ServiceNow AI Control Tower (AICT)
• Knowledge of AI governance risk and compliance (IRM/GRC) concepts
• Familiarity with AI Agent Fabric protocols (MCP A2A)
• Experience integrating with third-party AI/ML platforms (Azure OpenAI AWS Bedrock GCP Vertex AI etc.)
• ServiceNow certifications (e.g. Certified System Administrator Certified Application Developer Certified Implementation Specialist)
• Completion of ServiceNows AI Control Tower Implementation Bootcamp or equivalent training

Workplace type:

About NTT DATA
NTT DATA is a $30 billion business and technology services leader serving 75% of the Fortune

Global 100. We are committed to accelerating client success and positively impacting society through

responsible innovation. We are one of the worlds leading AI and digital infrastructure providers with

unmatched capabilities in enterprise-scale AI cloud security connectivity data centers and

application services. Our consulting and industry solutions help organizations and society move

confidently and sustainably into the digital future. As a Global Top Employer we have experts in more

than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as

established and start-up partners. NTT DATA is part of NTT Group which invests over $3 billion each

year in R&D.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age race colour gender sexual orientation religion nationality disability pregnancy marital status veteran status or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

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