Service Support & Administration

Are you ready to accelerate your potential and make a real difference within life sciences diagnostics and biotechnology

At Leica Biosystems one of Danahers 15 operating companies our work saves livesand were all united by a shared commitment to innovate for tangible impact.

Youll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danahers system of continuous improvement you help turn ideas into impact innovating at the speed of life.

At Leica Biosystems were not just shaping the future of cancer diagnostics were transforming lives. Our mission of Advancing Cancer Diagnostics Improving Lives is the driving force behind everything we do. As a global leader with the most comprehensive portfolio spanning from biopsy to diagnosis we empower clinicians with innovative reliable solutions so they can give patients timely accurate answers when they need them most. When you join Leica Biosystems youre not just taking a job; youre becoming part of a passionate team that knows every moment matters when it comes to cancer. Youll help develop diagnostic solutions that turn anxiety into answers and aid the acceleration of next-generation life-changing therapies. Surrounded by a diverse and collaborative global community youll be inspired each day to stretch grow and make an impact.

Learn about the Danaher Business System which makes everything possible.

The Service Support & Administration will oversee delivering effective administrative and operational support to the Service Team by ensuring timely processing of service activities accurate documentation coordination with customers and internal teams and proper monitoring of service performance..

This position reports to the Service Operations Manager and is part of the Service department located in Bangalore and will be an on-site role to Support to All India as per requirement.

In this role you will have the opportunity :

• Manage end-to-end service administration activities including toll-free call management service request logging work order creation dispatch and closure service performance maintain MIS reports and documentation ensure SLA compliance
• Prepare and submit service/AMC contract/ Spares quotations process Customer order and coordinate Invoicing/ Dispatching Activities.
• Oversee inventory management maintain stock accuracy and ensure the availability of Critical service spares / Raise purchase orders for stock replenishment and coordinate with Business Unit for timely delivery.

The essential requirements of the job include:

• Graduate in any discipline; 3-5 years of experience in service administration service coordination customer support technical administration or a similar role.
• Good knowledge of MS Excel and MS Office CRM Navisions & service management systems
• Good command of written and spoken English Good documentation and data-management skills & problem-solving skills & ability to prioritize multiple service activities.

Leica Biosystemsa Danaher operating company offers a broad array of comprehensive competitive benefit programs that add value to our lives. Whether its a health care program or paid time off our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.

Join our winning team today. Together well accelerate the real-life impact of tomorrows science and technology. We partner with customers across the globe to help them solve their most complex challenges architecting solutions that bring the power of science to life.

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