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Job Description: Service Executive

Title: Service Executive

About Otis India

Otis is the worlds leading elevator and escalator company moving 2.5 billion people every day and maintaining over 2.5 million units globally. With a global team of 72000 colleagues including 45000 field professionals Otis delivers innovative safe and reliable mobility solutions found in many of the worlds most iconic buildings and busiest transport hubs. Operating in 200 countries and territories Otis combines global expertise with strong local capabilities. Guided by a clear vision to help people thrive in a taller faster smarter world Otis is committed to customercentric service futurefocused innovation and responsible corporate citizenship.

Role Overview

This role is responsible for safe and reliable maintenance of elevator and escalator units within assigned routes and ensuring customer centricity and delight.

Key Responsibilities

• Adherence to EH&S guidelines at all times. Will be responsible for adhering safety norms for equipment and end user safety.
• Will be responsible for maintenance of the units trouble shooting code maintenance & Customer Service for assigned units.
• Ensure zero callbacks through periodic scheduled maintenance of the units.
• Respond promptly to breakdowns with a focus on achieving first-time fix.
• Ensure continuous and reliable equipment operation.
• Will be responsible for Generating T leads and closing T Orders on time.
• Timely and Transparent communication with customers.
• Build strong customer relationships during site visits.

Qualifications & Requirements

• Diploma Engineering in Electrical Mechanical or Electronics Engineering
• Minimum 2 to 5 years of experience in elevator maintenance with hands-on exposure to technical troubleshooting repairs and safety protocols
• What You Need to Be Successful at Otis CustomerCentric Mindset
  Otis is committed to being a worldclass customerfocused service company success begins with understanding and caring for customer needs. ProblemSolving & Technical Curiosity
  Innovation is core to Otis heritageBeing curious analytical and apply engineering principles. EmpowermentWe encourage and support smart risk taking with ownership and accountability. Collaboration & CommunicationWe work together as a one team we partner create connections and contribute across Otis. FutureFocused Mindset
  Otis looks for individuals who are smart adaptive digitally aware and excited to shape the future of smarter safer mobility.Whats In it For Me Real Impact from Day One
  Work on projects that directly influence how millions move safely across Indias buildings metros railways commercial hubs and airports. Structured Learning & Growth
  Access to technical training leadership development mentorship and global best practicesdesigned to accelerate your career. Global Exposure Local Opportunities
  Be part of a global company with opportunities to learn from global experts while building your career. People-First Culture
  Join Otis that places people at the center of everythingyour well-being growth and success truly matter here. Career Paths for Every Ambition
  Whether you want to build expertise in engineering manufacturing operations service project management HR finance legal Delivery Operations or technologyOtis supports multiple growth pathways. Work on Innovation That Matters
  Experience the intersection of smart technology safety sustainability and urban mobility.

If you live in a city chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the worlds leading elevator and escalator manufacturing installation and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide the industrys largest Service portfolio.

You may recognize our products in some of the worlds most famous landmarks including the Eiffel Tower Empire State Building Burj Khalifa and the Petronas Twin Towers! We are 72000 people strong including engineers digital technology experts sales and functional specialists as well as factory and field technicians all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving high-performance company.

When you join Otis you become part of an innovative global industry leader with a resilient business model. Youll belong to a diverse trusted and caring community where your contributions and the skills and capabilities youll gain working alongside the best and brightest keep us connected and on the cutting edge.

We provide opportunities training and resources that build leadership and capabilities in Sales Field Engineering and Major Projects and our Employee Scholar Program is a notable point of pride through which Otis sponsors colleagues to pursue degrees or certification programs.

Today our focus more than ever is on people. As a global people-powered company we put people passengers customers and colleagues at the center of everything we do. We are guided by our values that we call our Three Absolutes prioritizing Safety Ethics Quality in all that we do. If you would like to learn more about environmental social and governance (ESG) at Otis click here.

Become a part of the Otis team and help us #Buildwhatsnext!

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