Service Engineer Mumbai
Job Location:
Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
- When you get a call from Surat Service canter you will have to be ready to serve the client.
- Keep ready all the models required tester DMM screwdriver PP Clamp meter warranty certificate Service Visiting Cards HL in your tool bag.
- Go to repairing stock canter to pick up the material.
- Make an entry into Material Transaction Book by self.
- Also keep small vacuum machine in case of mocha service.
- Dont forget quotation paper of client in case of installation.
- Reach timely on site. Or if you are going to be late then at least inform your head with reason.
- As and when you reach the site ask for warranty certificate/invoice in case of complain.
- If you get it then first send a photo of it to your head for registration.
- If they have not these things then ask them to get it from the seller.
- Clearly tell them you cannot serve them until you dont get the invoice or certify in any emergency.
- But yes if you get the call to serve him from the senior then serve them even without certify or invoice.
- Then first clear them about the charges if it is any. And ask them to pay. If they are ready to pay then only you replace or repair the product.
- And before repair or replace prove them the real fault of their switches so that they can have a clear idea.
- If customer ask for service charge receipt inform to Surat service canter they will provide you soft copy of it.
- Never get an angry with any customers. Always be a gentle man.
- Make humble relation with customer and their family.
- Call to Surat service canter while leaving site for verification.
- Always give service visiting cards on site for future communication and also inform them about this.
- When you complete your visits again go to repair stock canter to return the material and make an entry into their book by self.
Required Skills:
Technical Skills: Product Expertise Quotations & Site Analysis CRM Systems Data Management Interpersonal Skills: Effective Communication Negotiation Customer Relationship Management Presentation Skills Management Skills: Time Management Lead Management Team Coordination Conflict Resolution Goal Orientation Customer-Centric: Focuses on understanding and fulfilling client needs ensuring a positive experience throughout the sales journey. Proactive Approach: Takes initiative in generating leads following up and seeking new business opportunities without waiting for direction. Resilience and Perseverance: Remains motivated and determined even in the face of challenges or rejections staying focused on achieving sales targets. Adaptability: Quickly adjusts to new products market trends and changing client demands staying flexible in a dynamic work environment. Integrity and Professionalism: Demonstrates honesty transparency and ethical behavior in all interactions building trust with clients and colleagues.
