Service Desk Administrator (Remote)
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Job Summary
We are seeking a detail-oriented and proactive Service Desk Administrator to support day-to-day service desk operations for Australian clients. The role focuses on ensuring SLA compliance efficient ticket management technician coordination and high-quality customer communication.
The ideal candidate will have strong experience in ticketing systemsespecially Autotaskand the ability to manage multiple priorities while maintaining service excellence.
- Monitor and ensure all tickets are managed within defined SLA timelines
- Track ticket progress and escalate risks to SLA breaches
- Ensure technicians update and close tickets accurately and on time
- Review technician timesheets to ensure timely and accurate submission
- Monitor time spent per ticket and flag inefficiencies or deviations
- Allocate onsite visits based on priority location and resource availability
- Coordinate with technicians to optimise workload and response times
- Collect feedback and reviews from clients after ticket closure
- Maintain strong communication with Australian clients
- Ensure high levels of customer satisfaction and service quality
- Prepare daily weekly and monthly service desk reports
- Track KPIs such as SLA adherence resolution time and ticket backlog
- Maintain accurate documentation and audit-ready records
- Proven experience in Service Desk / IT Support Administration
- Strong working knowledge of **Autotask or similar ticketing tools
- Understanding of SLA management and service delivery metrics
- Experience working with remote teams and coordinating field technicians
- Excellent organisational and multitasking abilities
- Strong written and verbal communication skills
- Must be available to work in Australian Eastern Standard Time (AEST)
- Based anywhere in the Philippines with the ability to work remotely
- Dedicated high-speed internet connection (backup preferred)
- Proper home office setup (laptop/desktop headset quiet workspace)
- Experience supporting MSP (Managed Service Provider) environments
- Exposure to Australian clients or international service delivery
- Basic understanding of IT support processes and workflows
- Attention to detail
- Time management
- Problem-solving
- Accountability
- Customer-focused mindset
- Consistent SLA compliance across all tickets
- Efficient technician utilisation
- Positive client feedback and satisfaction
- Accurate and timely reporting
- Smooth coordination of onsite and remote support activities
Required Skills:
Requirement 1:Jr. C#Dot net Developer with Azure Location: Bangalore Bhartiya City(Dont Take relocation candidates) Work Mode: Hybrid( 3 Days from office) Experience: 3-5 Years Scadea Payroll End Client- Eco lab Mandatory Skills: C# .net core Azure Services Azure function Azure Logic app( Look for candidates with these skills) Job Description: We are seeking a talented C#.NET Developer with a strong background in Microsoft Azure to join our dynamic team. The ideal candidate will be responsible for designing developing and maintaining robust and scalable applications technologies while leveraging Azure services. This role requires expertise in cloud-based development and database management particularly with Cosmos DB and MongoDB alongside Azure DevOps for CI/CD processes. Key Responsibilities: Application Development: Design develop and maintain scalable applications using C# Core. Azure Integration: Develop and deploy applications on the Microsoft Azure platform utilising services such as Azure App Service Azure Functions and Azure Logic Apps. Database Management: Work with Cosmos DB and MongoDB for database operations optimization and troubleshooting. DevOps Practices: Implement and maintain CI/CD pipelines using Azure DevOps to ensure seamless application deployment. Server Management: Manage and maintain application servers for hosting and scaling enterprise-grade applications. Code Quality: Write clean efficient and maintainable code while adhering to best practices and coding standards. Collaboration: Work closely with cross-functional teams to understand project requirements and deliver solutions on time. Troubleshooting: Diagnose and resolve technical issues in production and non-production environments. Required Skills: Strong programming experience in C# Core/Framework. Hands-on experience with Microsoft Azure including services such as Azure App Service Azure Functions and Azure Logic Apps. Proficiency in Cosmos DB and MongoDB for database development and management.( Not Mandatory Good to have) Practical knowledge of Azure DevOps for CI/CD pipeline setup and automation. Experience in managing and maintaining application servers. Strong problem-solving and debugging skills. Excellent communication and collaboration skills. Familiarity with Agile/Scrum methodologies. Preferred Skills: Experience with containerization tools such as Docker and orchestration platforms like Kubernetes. Knowledge of REST APIs and micro services architecture. Exposure to cloud security best practices. Qualifications: Bachelors degree in Computer Science Information Technology or a related field.
