Service Delivery Manager HR Operations, including HCM AMS and Related Non-AMS Services

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The Service Delivery Manager (HR Operations including HCM AMS and related non-AMS services) is accountable for end-to-end service delivery across the HR Operations domain. The scope combines the business operations of employee lifecycle administration with Application Management Services (AMS) for the company HCM landscape and the related services outside AMS thatare required todeliver complete stable and effective HR Operations outcomes. The role integrates HR process delivery application support service-provider performance controls data quality and continuous improvement through a retained-outsourced operating model.

Your Impact:

• End-to-End Service Ownership: Own end-to-end service delivery for the HR Operations domain including employee lifecycle administration organizational and personal data transactions HR case and request fulfilmentemployeeand manager support and the enabling HCM the combined HR Operations HCM AMS and related non-AMS service landscape meets agreed quality availability timeliness compliance control and employee-experience clear end-to-end accountability across retained HR teams outsourced HR Operations HCM AMS related non-AMS providers HRIS product owners and other resolver groups without assuming ownership of policy design or business data ownership assigned elsewhere.

• HCM AMS and Related Non-AMS Service Management: Govern HCM AMS delivery including incidents service requests defects problem management application monitoring maintenance minor enhancements releases and operational support within the contracted AMS scope. Govern the related non-AMS services needed for complete HR Operations delivery such as integrations interfacesidentityand access dependencies reporting support data services release coordination specialist technical support and services delivered under separate contracts or internal ownership. Ensure effective triage routing ownership handoffs escalation and resolution across AMS and non-AMS boundaries with no gaps or duplicated accountability between providers and internal teams.

• Vendor & Contract Management: Manage the operational performance of outsourced HR Operations providers HCM AMS providers and relevant non-AMS service providers. Monitor end-to-end service performance against SLAs OLAs KPIs contractual commitments service scope and business outcomes including dependencies that span multiple providers. Lead integrated service reviews operational governance escalation forums andcorrective-actionfollow-up across the HR Operations service ecosystem.

• Governance Risk & Compliance: Ensure HR Operations services and HCM support activitiesoperatein accordance withapplicable controls data-privacy requirements security standards global policies and locally defined legal requirements. Coordinate audit evidence control execution access reviews operational risk treatment data-privacy requirements and remediation across retained and outsourced services. Own major service escalations affecting employees managers HR teams payroll or downstream processes ensuring effective business communication and sustainable resolution.

• Financial & Budget Responsibility: Review provider invoices resource consumption charges and deliverables against contracted scope and approved demand. Support budget monitoring forecasting capacity planning and demand management across HR Operations AMS and related non-AMS to reduce avoidable demandeliminateservice overlapoptimizesourcing and improve cost-to-serve without weakening service quality or controls.

• Continuous Improvement & Transformation: Drive standardization automation knowledge improvement shift-left self-service and simplification across HR processes and their enabling HCM services. Improve employee andmanagerself-service adoption while ensuringappropriate assisted-servicechannels and support for exceptions. Coordinate operational readiness service transition testing support knowledge transfer release acceptance and stabilization for HCM changes that enter AMS or affect related non-AMS services.

• Stakeholder Collaboration: Partner with HRIS product owners HR Centers of Excellence HR Business Partners Payroll Finance Security Data Privacy Enterprise IT Procurement and service providers. Coordinate operational readiness for HCM releases organizational changes annual HR events provider transitions and other changes affecting HR Operations demand data integrations or system integrated service-performance insights trend analysis root-cause findings risks capacity views and recommendations covering HR Operations and the supporting AMS and non-AMS landscape.

Your Experience and Qualification:

• Bachelors degree in HR Business Information Systems Operations or a related discipline

• 5-8 years ofrelevantHR Operations HR shared services HCM application support AMS or outsourced service-delivery experience

• Experience governing end-to-end HR Operations services and HCM AMS including incidents requests problems changes releases provider handoffs controls and related non-AMS dependencies

• Strong knowledge of HCM/HRIS platforms IT service-management practicesretained-outsourced operating models and multi-vendor service environments

• Global HR Operations experience and experience working across business-process and technology-service boundaries preferred

Your Benefits:

India:

• GLOBAL DIVERSITY Diversity means many things to usdifferent brands cultures nationalities genders generations even variety in our roles. You make us unique!

• ENTERPRISING SPIRIT- Every role adds to helping you develop and grow to realize your potential.

• POSITIVE IMPACT Make it personal and help us feed the world.

• INNOVATIVE TECHNOLOGIES - You can combine your love for technology with manufacturing excellence and work alongside teams of people worldwide who share your enthusiasm.

• MAKE THE MOST OF YOU Benefits include health care and wellness plans and flexible and virtual work options.

Hungary:

• Attractive fairremunerationincluding participation in our bonus scheme and reimbursement of commuting expenses

• Cafeteria system withadditionalelements you can pick from
  Balance of work family and free time due to flexible working opportunity and the possibility of hybrid/remote work including home office monetary allowance

• Private health insurance dental services and compensation for the purchase of computermonitorglasses

• Employee Assistance Program including professional counselling webinars sports challenges and newsletters

• Development opportunities including monthly trainings held by the local training team and teacher guided language classes

Your Workplace:

India

This role follows AGCOs onsite work model with employees primarily working from an AGCOlocation fora minimum of3days per week to support collaboration and teamwork.