Service Delivery Manager – ERP Operations
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Job Summary
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Job Description
Role: Service Delivery Manager ERP Operations
Description: As a Service Delivery Manager for ERP Operations you will oversee and optimize the delivery of SAP Basis administration infrastructure management SAP Role and User Management Audit and Governance services. This role ensures high availability robust security strict compliance and efficient access management across our entire SAP landscape contributing to the overall integrity performance and effectiveness of our IT operations.
Job Responsibilities:
Manage the end-to-end service delivery lifecycle for SAP Basis operations SAP Role/User Management Audit and Governance ensuring strict adherence to SLAs.
Lead and mentor a team of SAP Basis administrators and security/access management specialists fostering a culture of continuous improvement and technical excellence.
Develop implement and maintain SAP Basis and access control policies procedures and standards in line with industry best practices company regulations and regulatory requirements (SOX GDPR Airbus Concepts and Guidelines).
Orchestrating comprehensive SAP landscape operations specializing in system maintenance performance optimization and secure user provisioning management.
Manage regular SAP security audits OS/DB/Basis vulnerability assessments and compliance checks identifying and mitigating risks effectively.
Drive the continuous improvement of SAP Basis and security tools supporting automation initiatives for system monitoring backup operations access management and audit activities.
Collaborate with internal stakeholders (e.g. Infrastructure teams IT Security Internal Audit Business Units) to understand system performance and security requirements address concerns and ensure alignment of services.
Act as a subject matter expert for SAP Basis architecture security and governance providing strategic guidance and support to project teams and operational teams.
Prepare and present operations performance reports system availability metrics incident root-cause analyses and improvement plans.
Work with the Human Resources Team to interview and recruit the right team based on the business need.
Develop the team to take the delegation and empower them to take responsibility for their jobs and goals
Responsible for taking business decisions in accordance with organization policies and procedures.
Work closely with the ERP business teams to ensure the projects meet business needs on timeon cost and on quality
Take the accountability of developing and maintaining a detailed project follow-up & ensure that deliverables are in line with the timeline. Manage accordingly risks through mitigation planning
Ability to provide solutions determine overall management direction and provide recommendations for complex issues
Managing coordination of the teams and working groups engaged globally in the different projects
Manage global communications and alignment with all stakeholders
Maintain transparent and appropriate communication with the team
Consciously create a workplace culture that is consistent with the overall organizations goal and objectives
Job Qualifications:
Graduate with 10 years of experience in IT with a proven service delivery management role focused heavily on SAP Basis administration SAP security access management and landscape governance.
Experience in SAP Basis administration database management (HANA) infrastructure sizing transport management (TMS) and architecture for SAP On-Premise.
Strong expertise in Identity Access and Governance and Governance Risk and Compliance
Experience in Managing Audits.
Strong understanding of identity and access management (IAM) principles Single Sign-On (SSO) and secure network communications (SNC) within SAP environments.
Collaborate with cross-functional teams to implement data-driven solutions.
Proven experience managing SAP audit processes compliance frameworks (e.g. SOX) and handling internal/external technical audit requirements.
Excellent leadership team management and stakeholder engagement skills.
Strong analytical problem-solving and decision-making abilities especially in high-pressure system-down or critical escalation scenarios.
Ability to communicate complex technical Basis and security configurations effectively to both technical and non-technical audiences.
Good to have:
Knowledge in Aerospace domain
ITIL certification is highly desirable
Success Metrics:
Success will be measured in a variety of areas including
Consistently ensure the on-time delivery and quality (first-time-right) of the projects
Bring innovative cost-effective solutions
Achieve the customer satisfaction
This job requires an awareness of any potential compliance risks and a commitment to act with integrity as the foundation for the Companys success reputation and sustainable growth.
Company:
Airbus India Private LimitedEmployment Type:
Permanent-------
Experience Level:
ProfessionalJob Family:
DigitalBy submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background age gender disability sexual orientation or religious belief.
Airbus is and always has been committed to equal opportunities for all. As such we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to.
At Airbus we support you to work connect and collaborate more easily and flexibly. Wherever possible we foster flexible working arrangements to stimulate innovative thinking.
Required Experience:
Manager
