Senior UX Designer
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Job Summary
Who We Are:
CrashPlan provides cyber-ready data resilience and governance in a single platform for organizations whose ideas power their revenue. With its comprehensive backup and recovery capabilities for data stored on servers on endpoint devices and in SaaS applications CrashPlans solutions are trusted by entrepreneurs professionals and businesses of all sizes worldwide. From ransomware recovery and breaches to migrations and legal holds CrashPlans suite of products ensures the safety and compliance of your data without disruption.
Were looking for a Senior UX Designer to join our product team in this role youll help shape intuitive effective experiences for customers using CrashPlans data protection and backup solutions.
Youll partner closely with Product Management Engineering and other stakeholders to understand customer needs simplify complex workflows and translate product requirements into thoughtful user-centered experiences. This is a hands-on role for someone who is comfortable owning the design process from discovery and concept development through detailed design and implementation.
- Own UX design for key product areas and features from early concepts through final implementation.
- Partner with Product Managers and Engineers to define problems explore solutions and deliver experiences that balance customer needs business priorities and technical considerations.
- Translate complex workflows and technical concepts into clear intuitive user experiences.
- Create user flows wireframes prototypes and high-fidelity designs to communicate and validate solutions.
- Conduct and incorporate user research usability testing customer feedback and product data into design decisions.
- Help establish and maintain consistent design patterns and experiences across the product.
- Collaborate closely with Engineering throughout development to ensure the intended experience is carried through to the final product.
- Identify opportunities to improve existing experiences not just design new features.
- Clearly communicate design rationale and recommendations to stakeholders across Product Engineering and the broader organization.
- Contribute to the continued evolution of UX practices standards and processes within the organization.
- 6 years of experience in UX product design or a related discipline ideally designing B2B SaaS or other complex software products.
- A strong portfolio demonstrating end-to-end product design work including complex workflows and problem solvingnot just visual design.
- Strong experience with interaction design information architecture wireframing prototyping and usability principles.
- Experience conducting or participating in user research and usability testing and translating insights into product improvements.
- Ability to simplify complex technical concepts and workflows for users.
- Strong proficiency with modern design and prototyping tools such as Figma.
- Experience partnering closely with Product Managers and software engineers in an Agile product development environment.
- Strong communication and collaboration skills including the ability to explain and advocate for design decisions.
- Comfortable working with globally distributed teams and collaborating across time zones.
- Ability to work independently manage multiple priorities and take ownership of design work with limited direction.
Preferred Qualifications:
- Experience designing enterprise software cybersecurity data protection backup/recovery IT administration or other technically complex products.
- Experience designing products used by IT administrators or other technical users.
- Experience working with or contributing to a design system.
- Familiarity with accessibility standards and inclusive design practices.
- Experience working within a global SaaS organization.
What Success Looks Like:
Youll be successful in this role if you can quickly understand our customers and technology bring clarity to complex product problems and work effectively across Product and Engineering to create experiences that are both highly usable and technically achievable.
CrashPlan values workplace diversity and ensuring an environment of mutual respect. Employment opportunities are available to all applicants without regards to race color creed religion sex national origin age marital status veteran status sexual orientation gender identity or expression disability genetic information or any other category protected by law. We believe that diversity and inclusion are critical to our success and we seek to recruit develop and retain the most talented people from a diverse candidate pool. We are proud to be an equal opportunity employer.
Required Experience:
Senior IC
About Company
CrashPlan provides data resiliency through secure, scalable, and comprehensive backup solutions. We help organizations recover from worst-case scenarios.
