Senior Technical Account Manager

At F5 we strive to bring a better digital world to life. Our teams empower organizations across the globe to create secure and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity from protecting consumers from fraud to enabling companies to focus on innovation.

Everything we do centers around people. That means we obsess over how to make the lives of our customers and their customers better. And it means we prioritize a diverse F5 community where each individual can thrive.

Senior Technical Account Manager F5 Managed Services (Distributed Cloud Security)Mumbai (preferred) Bangalore Hyderabad Hybrid 20% customer travel

About the role

F5s Managed Services team is hiring a Senior Technical Account Manager to own both the technical delivery and strategic relationship for a portfolio of Fortune 500 and large enterprise accounts on F5 Distributed Cloud Security including Bot Defense Shape and WAAP.

This is a hands-on role. You will do real technical work: onboarding new customers onto the platform tuning bot policies and WAF rulesets investigating anomalies and optimising configurations to improve detection accuracy and reduce false positives. Alongside that you are the strategic anchor for your accounts running QBRs managing escalations and ensuring customers see measurable security outcomes.

You will work within the Managed Services delivery organisation alongside Managed Services engineers Product and Sales and will mentor junior TAMs in the region.

What youll do

• Onboard new enterprise customers onto F5 Distributed Cloud Bot Defense Shape and WAAP owning the end-to-end technical integration from kickoff through go-live.
• Tune and optimise bot policies WAF rulesets and detection configurations across your account portfolio balancing security effectiveness against false positive rates.
• Investigate traffic anomalies detection gaps and customer-reported issues digging into logs request patterns and platform telemetry to find root cause and drive resolution.
• Be the primary escalation point for critical incidents managing communication at Director VP and C-suite level with clarity and urgency.
• Build and maintain strategic account plans: QBRs consumption forecasts capability roadmaps and health metrics tied to each customers business outcomes.
• Identify and scope expansion opportunities across the Distributed Cloud portfolio in partnership with Account Executives.
• Mentor TAMs in the region and contribute to playbooks runbooks and internal knowledge systems.

What you must bring

• 10 years in a technical role within enterprise environments TAM solutions engineering managed services or security operations.
• Hands-on experience with web application security: WAF bot management API security or application delivery you have personally configured or tuned these systems not just managed vendors who do.
• Strong working knowledge of TCP/IP HTTP/S JavaScript HTML/CSS and how modern web applications are built and delivered.
• Ability to read and interpret traffic logs HTTP request/response data and detection telemetry to diagnose issues independently.
• Proven track record managing C-suite and VP-level relationships at Fortune 500 or large enterprise accounts.
• Ability to translate technical findings into business impact for both engineering and executive audiences.
• Bachelors degree in Computer Science Information Systems or equivalent demonstrated experience.

What will set you apart

• Direct experience with F5 Distributed Cloud Shape Security or a competing bot/WAAP platform (Akamai Cloudflare Imperva Radware Datadome).
• Cloud platform experience AWS Azure or GCP in network security or edge delivery contexts.
• Scripting or automation skills (Python Terraform Bash) used for analysis reporting or tooling.
• Familiarity with Kubernetes or containerised application environments.
• Relevant certifications: F5 Certified AWS/Azure Security CISSP or CISM.

Why F5 Managed Services

• Youll do work that matters technically real tuning real integrations real investigations not just slide decks and status calls.
• Youll protect some of the worlds largest digital properties from sophisticated bot attacks and application-layer threats.
• The Managed Services team sits at the intersection of product delivery and customer success youll have genuine influence over how the service evolves.

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However the description may not be all-inclusive and responsibilities and requirements are subject to change.

Please note that F5 only contacts candidates through F5 email address (ending with @) or auto email notification from Workday (ending with or @).

Equal Employment Opportunity

It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race religion color national origin sex sexual orientation gender identity or expression age sensory physical or mental disability marital status veteran or military status genetic information or any other classification protected by applicable local state or federal laws. This policy applies to all aspects of employment including but not limited to hiring job assignment compensation promotion benefits training discipline and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting .