Senior Team Leader

JOB DESCRIPTION: Senior Team Leader Location: Gurugram Department: Collections . 1. POSITION OVERVIEW We are looking for a dedicated and result-oriented Collection Executive to join our growing team. You will be responsible for managing outbound communication with customers to ensure the timely recovery of outstanding payments. As the face of our recovery operations you will balance professional negotiation with high-performance target achievement. 2. COMPENSATION & BENEFITS Salary Range:NTH per month (Based on experience). Incentives: Performance-based recovery bonuses. Growth: Opportunity to work within an AI-driven FinTech environment. 3. ROLES & RESPONSIBILITIES Outbound Operations: Conduct outbound calls to customers for overdue payment collection. Follow-up Management: Maintain a rigorous follow-up schedule to ensure high recovery rates. Customer Education: Clearly explain payment dues breakdown of charges and available settlement options. System Updates: Log all call details and update collection statuses accurately in the CRM/System. Target Delivery: Consistently achieve monthly collection and recovery targets assigned by management. Issue Resolution: Handle customer queries and resolve payment-related disputes professionally. Compliance: Maintain the highest standards of professionalism and strictly follow company/legal compliance guidelines. 4. REQUIRED SKILLS & QUALIFICATIONS Experience: Minimum 1 year in Collections Tele calling or Debt Recovery. Education: Minimum 12th Pass; Graduation is preferred. 5. ABOUT Established in 2023 is an AI-driven debt recovery platform committed to revolutionizing the collections industry. We combine automation with a specialized field force to deliver scalable and compliant recovery solutions for lenders. Location: Iris park 4rth Floor sector 48 Gurugram. Contact reference Priyansh / White force Interested Candidates can contact Share cv

Required Skills:

Excellent communication in local languageCustomer service orientationHonesty and integrityDiscipline and target orientationBasic smartphone usage (apps calls WhatsApp)Time managementProblemsolvingAdaptability