Senior Supervisor Operations

Position: Senior Supervisor - Operations

Location:Hoskote Bengaluru -Sy No 80/6 Chokkahalli Village kasaba Hobli Hoskote taluka Bangalore Bengaluru- 562114 India

Google Link - 2B2GXChokkahalliKarnataka562114/@13..m/data!3m2!1e3!4b1!4m18!1m7!3m6!1s0x3bae059a72cbea4b:0xd37df299a9cea230!2sJockeyMaerskandpageindustryunit32!8m2!3d13.1174721!4d77.8185911!16s%2Fg%2F11vbwh2vx3!4m9!1m1!4e1!1m5!1m1!1s0x3bae059a72cbea4b:0xd37df299a9cea230!2m2!1d77.8185911!2d13.1174721!3e9entryttu&gepEgoyMDI2MDcxMy4wIKXMDSoASAFQAw%3D%3D

Job Purpose:

The Senior Supervisor - Operations is responsible for managing day-to-day warehouse operations ensuring achievement of productivity quality inventory accuracy customer service safety and cost targets. The role involves leading a team of supervisors team leaders operators and associates while driving operational excellence and continuous improvement initiatives.

Experience

• 8-10 years of warehouse and logistics operations experience.
• Minimum 3 years in a supervisory or team management role.
• Experience handling large-scale warehouse operations and customer-facing accounts.

Key Responsibilities

1. Warehouse Operations Management

• Manage daily inbound outbound inventory returns and VAS operations.
• Ensure timely receipt putaway picking packing dispatch and order fulfillment.
• Monitor operational KPIs and ensure achievement of customer SLAs.
• Ensure optimum utilization of warehouse space equipment and manpower.

2. Team Leadership & People Management

• Lead and supervise supervisors team leaders and warehouse associates.
• Conduct daily shift briefings and performance reviews.
• Monitor attendance productivity absenteeism and manpower deployment.
• Coach mentor and develop team members for enhanced performance.
• Support recruitment induction and training activities.

3. Inventory Management

• Ensure inventory accuracy through cycle counts and physical verification.
• Investigate stock discrepancies and implement corrective actions.
• Monitor inventory movements and system transactions.
• Ensure inventory integrity and compliance with customer requirements.

4. Customer Service & Stakeholder Management

• Act as the primary operational contact for customers and internal stakeholders.
• Provide timely updates on operational performance and service issues.
• Support customer visits audits and business reviews.
• Resolve operational escalations promptly.

5. Performance & Productivity Management

• Drive productivity improvement initiatives.
• Monitor throughput utilization and efficiency metrics.
• Ensure achievement of productivity and cost-saving targets.
• Support automation and process optimization projects.

6. Compliance Safety & Quality

• Ensure compliance with Maersk safety policies and statutory requirements.
• Drive warehouse 5S and housekeeping standards.
• Conduct safety inspections and risk assessments.
• Ensure adherence to SOPs work instructions and customer operating procedures.
• Support internal external and customer audits.

7. Continuous Improvement

• Lead Kaizen Lean and process improvement initiatives.
• Identify operational bottlenecks and implement corrective actions.
• Drive reduction in overtime damages errors and waste.
• Support digital transformation and system enhancement initiatives.

8. Reporting & MIS

• Prepare and submit daily weekly and monthly operational reports.
• Analyse KPI trends and implement action plans.
• Present operational performance to management and customers.
• Ensure timely closure of audit observations and action items.

Qualifications

• Graduate degree in Logistics Supply Chain Business Administration or related field.
• Professional certifications in Supply Chain/Logistics preferred.

Required Skills

• SAP
• Inventory Control
• People Management
• Operational Planning
• KPI Management
• Customer Relationship Management
• MS Excel
• Root Cause Analysis (RCA) & CAPA
• Lean / Kaizen / Continuous Improvement
• Strong Communication and Leadership Skills

Key Competencies

• Leadership & Team Development
• Decision Making
• Analytical Thinking
• Problem Solving
• Customer Focus
• Operational Excellence
• Accountability
• Collaboration
• Adaptability

Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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