Senior Staff Engineer,SAP Hybris AMS

REQUIREMENTS:

Total experience 7.5 Years.
Strong experience in Application Support AMS and IT Service Management.
Hands-on expertise in troubleshooting automation configurations and production support.
Experience supporting SAP Hybris / SAP Commerce Cloud and API-based applications.
Good understanding of E-commerce platforms and ITIL/ITSM processes.
Experience managing SLAs KPIs incidents escalations and service delivery.
Strong stakeholder management customer communication and team leadership skills.
ITIL certification preferred.

RESPONSIBILITIES:

Manage end-to-end application support and service delivery operations.
Ensure SLA and KPI compliance through monitoring reporting and governance.
Act as the primary customer contact for service issues escalations and reviews.
Lead incident problem and change management activities.
Drive service improvement initiatives and implement best practices.
Manage resource planning team mentoring and performance management.
Support RFPs service design activities audits and compliance requirements.
Develop risk mitigation and disaster recovery plans to ensure service continuity.
Coordinate with technical teams to resolve critical production issues and improve system stability.
Support 24x7 operations and handle high-priority escalations when required.

Qualifications :

Bachelors or masters degree in computer science Information Technology or a related fields

Remote Work :

No

Employment Type :

Full-time