Senior Staff Engineer Site Reliability

Design write and deliver software to improve the availability latency and efficiency of Freshworks Products & Platforms.  
Develop scalable cloud-native architectures that support business growth. 
Design and implement self-healing and auto-scaling mechanisms. 
Manage availability latency and performance of mission critical services and build automation to prevent problem recurrence.  
Independently determine and develop architectural approaches and Infrastructure solutions.  
Define strategy vision and roadmap adhering to well architected principles of performance availability scalability performance and resilience 
Experience with AI-driven system optimization or predictive analytics for IT operations. 
Drive blameless postmortems for large scale incidents.  
Define and drive automation and orchestration strategies.  
Strategize cost optimization across Freshworks Cloud environment.  

Qualifications :

10-15 years of experience in SRE handling performance architecture and design of applications
Strong understanding of cloud computing networking Linux systems administration containerization (e.g. Docker Kubernetes) and infrastructure as code (e.g. Terraform Ansible)
Understanding of SRE principles including SLOs SLIs SLAs and error budgets.
Experience in managing incident and retrospectives
Experience in cloud cost management cloud architecture
In-depth knowledge of cloud computing platforms (e.g. AWS)
Experience with infrastructure as code (IaC) tools and practices
Experience with monitoring logging & telemetry tools like New Relic Splunk ELK Nagios SolarWinds Prometheus AWS Cloudwatch Datadog Opentelemetry
Expert in designing creating and supporting Automation and Identify opportunities for self-healing systems automated deployments and other scalable solutions.
Experience in performance engineering and identify opportunities for performance tuning and profiling
Experience in prioritizing and managing technical roadmaps.
Strong skills in stakeholder communication requirements gathering and documentation.
Ability to work with cross-functional teams and build consensus around reliability goals
Improve operational processes and team practices
Problem-solving: Ability to analyze complex systems troubleshoot issues and devise effective solutions
Excellent communication skills with the ability to inspire and motivate cross-functional teams.
Experience in dealing with the intricacies of large-scale distributed systems and ensuring their reliability and performance.

Additional Information :

At Freshworks we have fostered an environment that enables everyone to find their true potential purpose and passion welcoming colleagues of all backgrounds genders sexual orientations religions and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant richer environment that boosts the goals of our employees communities and business. Fresh vision. Real impact. Come build it with us.

Remote Work :

No

Employment Type :

Full-time