Senior Solutions Manager, Finance Operations- Business Partnering

The role holder is responsible for identifying and developing new BPO service opportunities by bridging market demands with scalable operational solutions. This role engages cross-functional teams and external stakeholders including vendors sellers and clients to uncover systemic pain points and translate them into high-value service offerings and commercial models.

Key job responsibilities
Key Responsibilities
Opportunity Identification & Assessment
Stakeholder Discovery: Conduct structured engagements with vendors sellers and internal operations teams to identify pain points inefficiencies and unmet needs within fulfillment workflows.
Voice of the Customer (VoC) Synthesis: Consolidate feedback from external stakeholders and internal teams to surface recurring themes and prioritize high-impact opportunity areas.
Service Opportunity Definition: Translate stakeholder insights into structured problem statements and service hypotheses that inform the FaaS product roadmap.
Market Intelligence: Monitor industry trends competitive landscapes and evolving stakeholder needs to proactively identify emerging service opportunities.
Opportunity Sizing & Prioritization: Collaborate with Product Finance and Strategy to evaluate market viability and strategic fit and develop supporting business cases.
Stakeholder Engagement & Relationship Management
External Advisory: Serve as a trusted advisor to sellers and vendors guiding them in articulating operational challenges and solution requirements.
Cross-Functional Alignment: Collaborate with Product Operations Delivery and Sales to ensure proposed solutions align with organizational capabilities.
Executive Communication: Present business cases findings and solution frameworks to C-suite and senior leadership with clarity and confidence.
Pre-Sales Engagement: Lead and support prospect discovery calls pitch presentations and solution demonstrations to articulate value and advance deal progression.
Solution Design & Go-to-Market Development
Solution Structuring: Transform qualitative feedback and identified pain points into repeatable service offerings workflows and value propositions.
Framework Development: Define scope of work (SoW) service level agreements (SLAs) staffing models and technology requirements for new service offerings.
Commercial Modeling: Partner with pricing teams to develop commercial structures that demonstrate measurable ROI for prospective clients.
Proposal Development: Develop proposals RFP/RFI responses and solution presentations that clearly communicate capabilities differentiation and expected outcomes.

Required Qualifications
8 years of experience in BPO solution design consultative sales management consulting or strategic account management.
Demonstrated domain expertise in e-commerce logistics marketplace operations or vendor management ecosystems.
Track record of launching new BPO service lines or securing large-scale enterprise engagements through tailored solutions.
Experience leading end-to-end pre-sales cycles including RFP/RFI responses solution presentations and proposal development.
Working knowledge of process modeling methodologies (e.g. BPMN UML) and emerging AI orchestration patterns (e.g. agentic workflows RAG pipelines).
Strong consultative skills with the ability to identify root-cause problems through effective questioning and active listening.
Analytical capability to synthesize qualitative stakeholder feedback with quantitative operational data to inform decision-making.
Excellent written and verbal communication skills with the ability to distill complex operational concepts for technical and non-technical audiences.
Ability to thrive in ambiguous fast-paced environments and adapt to evolving market conditions.
Direct experience with seller/vendor ecosystems marketplace platforms or fulfillment and logistics services.

Preferred Qualifications
Experience with ML platforms such as Amazon SageMaker Vertex AI or equivalent.
Familiarity with process mining tools and intelligent automation platforms (e.g. UiPath Automation Anywhere).
Understanding of responsible AI frameworks risk assessment methodologies and relevant regulatory requirements (e.g. EU AI Act).



- 5 years of developing negotiating and executing business agreements experience
- 5 years of solving problems with technology in the Global Financial Services Industry experience
- 5 years of Go-To-Market Business Development Sales or Consulting experience
- 5 years of working with Data & AI related technologies including but not limited to AI/ML GenAI Analytics Database and/or Storage experience
- Bachelors degree
- Experience developing strategies that influence leadership decisions at the organizational level
- Experience managing programs across cross functional teams building processes and coordinating release schedules
- Experience explaining complex technical concepts to various business and technical audiences
- Experience presenting to both technical and non-technical executive audiences

- Experience interpreting data and making business recommendations
- Experience identifying negotiating and executing complex legal agreements

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