Senior Software Engineer-CMOD Support

Position Description:

Company Profile:
Founded in 1976 CGI is among the largest independent IT and business consulting services firms in the world. With 94000 consultants and professionals across the globe CGI delivers an end-to-end portfolio of capabilities from strategic IT and business consulting to systems integration managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at .


Job Title:CMOD Support
Position: Senior software engineer
Experience: 6-9 Years
Category: Support Engineering
Main location: Chennai/Bangalore.
Employment Type: Full Time
Role Summary:

We are looking for an experienced IBM Content Manager OnDemand (CMOD) Support Engineer to provide L2/L3 production support for enterprise document archiving and retrieval applications. The candidate will be responsible for incident management system monitoring performance tuning troubleshooting user support and ensuring high availability of the CMOD environment. Experience in Banking or Financial Services is highly preferred.

Your future duties and responsibilities:

. Provide L2/L3 production support for IBM Content Manager OnDemand (CMOD) environments.
. Monitor application health storage utilization archive processing and system performance.
. Investigate and resolve production incidents service requests and problem tickets within SLA.
. Perform root cause analysis (RCA) and implement preventive measures for recurring issues.
. Support document ingestion indexing retrieval report distribution and archival processes.
. Troubleshoot archive loading failures database issues storage migration and retrieval performance problems.
. Coordinate with infrastructure database network and application teams during incidents.
. Perform application deployments configuration updates and environment validations.
. Support backup recovery disaster recovery (DR) and business continuity activities.
. Monitor batch jobs and automation tools such as Autosys or Control M.
. Maintain operational documentation SOPs knowledge articles and runbooks.
. Participate in weekend maintenance and production releases.

Required qualifications to be successful in this role:

Strong experience with IBM Content Manager OnDemand (CMOD).
. Good understanding of: Report Archiving Document Storage and Retrieval Application Groups Storage Sets Cache Management Indexing Load Processes
. Experience with: IBM DB2 Oracle or SQL Server Linux/Unix and Windows administration Shell scripting File transfer protocols (SFTP FTP)
. Knowledge of: Content management and document lifecycle concepts Monitoring tools such as Splunk Dynatrace or DataDog ITSM tools such as ServiceNow Version control tools (Git)

Preferred Skills

. Banking Financial Services or Insurance domain experience.
. Knowledge of Enterprise Content Management (ECM) or document management solutions.
. Experience with cloud platforms (Azure AWS or OpenShift) is an added advantage.
. Familiarity with CI/CD pipelines (Jenkins GitHub Actions).

Soft Skills

. Strong analytical and troubleshooting skills.
. Excellent verbal and written communication.
. Strong stakeholder management and customer facing skills.
. Ability to work independently and collaboratively in Agile teams.

Responsibilities in Production Support

. Incident Problem and Change Management.
. SLA adherence and ticket resolution.
. Production monitoring and health checks.
. Capacity planning and performance optimization.
. Root Cause Analysis (RCA).
. Documentation and Knowledge Management.
. Release and deployment support.
. On call and weekend support.

Qualifications

. Bachelors degree in Computer Science Information Technology or related field.
. IBM CMOD or ECM related certifications are desirable.

Nice to Have

. Shell Scripting
. Autosys / Control M
. Splunk / Dynatrace / DataDog
. ServiceNow
. Agile/Scrum methodology

Skills:

• Content Management Systems
• Deployment Automation
• Linux
• Oracle
• Server Management
• ServiceNow
• Shell Script

What you can expect from us:

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

That same commitment to fairness extends to how we use technology. To support our recruitment team AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

Come join our teamone of the largest IT and business consulting services firms in the world.