Senior Service Technician

About the Role The Senior Service Technician will be responsible for diagnosing servicing and repairing Ola Electric scooters with technical accuracy. The role includes guiding junior technicians ensuring service quality and delivering an excellent customer experience. Key Responsibilities Perform advanced diagnostics troubleshooting and repairs on Ola Electric scooters. Conduct routine maintenance part replacements and field repairs. Handle complex issues related to battery motor controller wiring harness sensors and vehicle software. Mentor junior technicians and ensure service quality. Provide technical support to customers for timely issue resolution. Maintain service documentation and reports. Coordinate with central technical teams for escalated issues and updates. Ensure safety compliance and proper workshop processes. Assist in inspections pre-delivery checks and service camps

Required Skills:

Strong understanding of EV technology and automotive diagnosticsExperience with electrical troubleshooting and diagnostic toolsAbility to read wiring diagrams and manualsStrong problemsolving and customer handling skillsLeadership skills to guide junior staff