Senior Service Engineer

Are you in for a big challenge like contributing to the success of new global company. Epiroc is a leading global productivity partner to the mining infrastructure and natural resources industries. Epiroc stands for innovation commitment and collaboration which is the speed to market & industry leadership; the passion to help customers succeed and a close partnership for deep understanding of the needs. We clearly aim to be our customers first choice.

Job Description: Senior Service Engineer / Service Specialist

The Senior Service Engineer / Service Specialist is responsible for ensuring high equipment availability leading advanced maintenance activities and providing technical expertise across mining and drilling equipment. The role demands strong troubleshooting skills deep technical knowledge of HEMM & surface drilling equipment strict adherence to safety standards and the ability to guide onground teams and channel partners. The position also supports contract execution customer satisfaction reliability improvement and continuous operational excellence.

Key Responsibilities:

1. Safety Compliance & Workplace Standards

Drive a ZEROINJURY culture and ensure full compliance with SHE guidelines.

Ensure implementation of housekeeping 5S SOP SMP and safety standards at all work locations.

Participate in workplace safety audits hazard identification and SHE incident reporting with corrective actions.

2. Technical Service Execution

Perform daily scheduled breakdown and corrective maintenance activities to achieve targeted availability MTTR and MTBF.

Lead advanced troubleshooting for CANBUS hydraulic and electrical systems on surface drill rigs and HEMM.

Conduct RCA FMEA failure analysis and implement improvement actions.

Implement predictive maintenance strategies to reduce unplanned downtime.

3. Fleet Operations & Asset Optimization

Monitor fleet performance machine health and operational KPIs.

Ensure optimum availability of critical components floats and subassemblies.

Strengthen preventive maintenance discipline backlog management and statutory compliance.

4. Customer & Contract Support

Manage technical interactions with key customers ensuring timely complaint resolution.

Support contract execution under AMC FMSC.

Provide detailed shift daily and monthly technical reports.

5. Team Leadership & Capability Building

Guide service technicians and channel partner teams in best practices.

Conduct technical training and skillupgradation programs.

Support manpower planning and shift operations.

6. Continuous Improvement & Reporting

Participate in Kaizen and AO initiatives.

Use data analysis to improve reliability safety and performance indicators.

Ensure accurate documentation of complaints and maintenance logs.

Qualifications:

BE / Diploma in Mechanical or Electrical Engineering.

6-10 years of experience in servicing HEMM surface drill machines or related heavy equipment.

Experience with reliability engineering and predictive maintenance tools.

Skills & Competencies:

Strong technical competency in hydraulic electrical and CANBUS systems.

Excellent troubleshooting and analytical skills.

Proficiency in MS Office.

Strong communication customer focus and leadership ability.

High discipline in safety documentation and operational procedures.

Location: Dhanbad Jharkhand INDIA

Why Should you Apply

• A growthoriented culture that actively supports professional development and longterm career progression.
• An environment that encourages bold thinking and idea ownership.
• Empowerment to transform ideas into actionable high-impact solutions
• A dynamic challenging and growthdriven work environment that inspires excellence.