Senior Service Delivery Consultant

Senior Service Delivery Consultant

WHAT MAKES US US

Join some of the most innovative thinkers in FinTech as we lead the evolution of financial technology. If you are an innovative curious collaborative person who embraces challenges and wants to grow learn and pursue outcomes with our prestigious financial clients say Hello to SimCorp!

At its foundation SimCorp is guided by our values Caring Customer success-driven Collaborative Curious and Courageous. Our people-centered organization focuses on skills development relationship building and client success. We take pride in cultivating an environment where all team members can grow feel heard valued and empowered.

If you like what were saying keep reading!

WHY THIS IS IMPORTANT TO US

• Senior Service Delivery Consultantsare skilled professionals who form part of our SaaS Operations team delivering services to our clients. The main purpose of the role is to contribute to the effective support and maintenance of SimCorp Dimension and to all aspects of service delivery around SimCorp Dimension.

• Senior Service Delivery Consultants support our clients by providing solutions and deploying services related to the usage of SimCorp Dimension. They work closely with local and global teams within SimCorp.

• In this key role you will work in APAC/EMEA shiftto provide support & solutions to overcome issues encountered by the customer and to optimise usage of the systems for them. This interesting job offers you a unique opportunity to increase your knowledge and get experience on a variety of disciplines. You will find yourself working in a diverse and fast-growing environment for an international company with a significant growth potential and career opportunities. If you want to contribute to our growth and develop in a professional environment - grow with us!

WHAT YOU WILL BE RESPONSIBLE FOR

• You will be the key contact for our clients regarding production support and ensure and maintain the relationship.

• Analyze problems and issues which occur in the solutions and the system operations of SimCorp services at clients production environment on a wide range of topics on your own to provide convincing and timely solutions to our client within agreed SLAs

• Advise and service our client users with minimal supervision on configuration maintenance and enhancement by providing solutions related to the usage of SimCorp services and beyond to ensure that the client uses SimCorp services in an optimal future-oriented way

• Co-operate closely with other professionals within SimCorp on a global level by way of specialist roles to share knowledge and ensure efficient solutions for the client

• You will be required to work on APAC/EMEA shift. Weekend/Public Holiday works are required on occasion. Working extended hours might also be required on occasion.

WHAT WE VALUE

• A degree infinance/economics/mathematics/computerscience. Knowledge in financial issues - theoretical as well as practical

• Minimum 5years experience within asset management funds management or custodian.

• Familiar with Simcorp Dimension

• Experience in the operation and support offront-to backinvestmentmanagement solutions

• You are good at working on & prioritizing multiple tasks at the same time.

• Self-motivatedservice-mindedanda natural desire for problem solving enthusiastic committed result-oriented and able to thrive in a time-sensitive situation

• Other requirements

• APAC / EMEA shift hours (May change depending on business needs)

• Hybrid working arrangement (2x a week in office)

BENEFITS

• Global hybrid work policy- We ask you to work 2 days a week from the office. If youchooseyou can work remotely the other days. Of course you are welcome at the office if that is your preference.

• Culture Inclusive and diverse company culture.

• Work-life balance We believe that an equilibrium between professional responsibilities makes us all the best version of ourselves both in private life and as colleagues in the workplace.

• Empowerment We believe that all voices are valuable and must be heard. You will be involved in shaping our work processes.

• Career & Growth Simcorp does offer opportunities for professional development: there is neverjust onlyone route - we offer an individual approach to professional development to support the direction you want to take.

NEXT STEPS

Please send us your application in English via our career site as soon as possible we process incoming applications continually. Please note that only applications sent through our system will be processed. AtSimCorp we recognize that bias can unintentionally occur in the recruitment process. To uphold fairness and equal opportunities for allapplicants we kindly ask you to exclude personal data such as photos age or any non-professional information from your application. Thank you for aiding us in our endeavor to mitigate biases in our recruitment process.

If you are interested in being a part ofSimCorpbut are not sure this role is suitablesubmityour CV on an exciting growth journey and our Talent Acquisition Team is ready toassistyou discover the right role for you. The approximate time to consider your CV is three weeks.

We are eager to continually improve our talent acquisition process and make everyones experience positive and valuable. Therefore during the process we will ask you to provide your feedback which is highly appreciated.

WHO WE ARE

For over 50 years we have worked closely with investment and asset managers to become the worlds leading provider of integrated investment management solutions. We are 3000 colleagues with a broad range of nationalities education professional experiences ages and backgrounds.

SimCorp is an independent subsidiary of the Deutsche Börse Group. Following the recent merger with Axioma we leverage the combined strength of our brands to provide an industry-leading full front-to-back offering for our clients.

SimCorp is an equal opportunity employer and welcome applicants from all backgrounds without regard to race gender age disability or any other protected status under applicable law. We are committed to building a culture where diverse perspectives and expertise are integrated into our everyday work. We believe in the continual growth and development of our employees so that we can provide best-in-class solutions to our clients.

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