Senior Security Architect

Be the one building AI-powered experiences where they matter most.

At Genesys we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people systems data and AI to help organizations deliver more personalized service improve operational efficiency and build stronger customer relationships.

Help build support and operate technology used by more than 8000 organizations in over 100 countries moving AI from possibility to production in real-world enterprise environments every day.

About the Team

The Genesys Global Security Privacy & Compliance Centre of Excellence (COE SPC) provides expert security advisory services to Sales Pre-Sales Customers and Partners. The team serves as the single point of contact for all security privacy and compliance-related customer engagements within the Genesys Cloud Business Unit.

Role Summary

We are seeking an experienced Senior or Principal Cloud Security Architect to join the Genesys Global Security Privacy & Compliance Centre of Excellence (COE SPC) as a technical Security Subject Matter Expert (SME). This is a hands-on customer-facing technical security role not a compliance or GRC position. You will work closely with Sales Engineering Product Security and Architecture teams to support consulting customer audits security assessments technical reviews executive briefings and evidence-based engagements for Genesys Cloud.

As one of the teams technical security SMEs you will apply your expertise in cloud security AI security and security controls to explain and defend the Genesys Cloud security privacy and compliance posture. You will interpret technical evidence respond to complex security inquiries defend security contractual terms and engage directly with customers partners auditors and executive stakeholders within the APAC region.

This role is highly consultative and requires excellent English communication and presentation skills. You will regularly represent Genesys Cloud during customer executive briefings security workshops webinars conferences partner events and industry forums. You must be comfortable presenting complex technical security concepts to audiences ranging from security practitioners and architects to CISOs CIOs and other senior executives both remotely and in person to any of our global customers.

Key Responsibilities

• Lead customer-facing security discussions with customers prospects partners auditors and internal stakeholders on Genesys Cloud architecture penetration testing vulnerability management remediation privacy compliance and AI security.
• Provide technical consulting that maps Genesys Cloud security capabilities and controls to customer security regulatory and risk management requirements.
• Develop validate and present technical evidence demonstrating the effectiveness of controls across identity and access management encryption key management network security logging monitoring incident response application security AI security and secure software development.
• Deliver technical deep dives security workshops and executive briefings for audiences ranging from security practitioners and auditors to CISOs CIOs and senior business leaders.
• Own complex customer security privacy and compliance matters and contractual security negotiations.
• Represent Genesys at strategic customer engagements partner events conferences webinars and industry forums across APAC contributing to external security thought leadership.

This Role Offers

• A highly technical customer-facing Cloud Security Architect role within a global Centre of Excellence.
• Collaboration with Engineering Product Security Architecture Privacy Compliance and AI teams.
• Exposure to complex enterprise cloud environments and leading global customer security organisations.
• The opportunity to shape customer trust in Genesys Cloud and its AI capabilities through technical assurance executive engagement and industry representation.

Minimum Qualifications

• 7 experience designing implementing assessing or defending security architectures and controls for enterprise cloud or SaaS platforms.
• Strong hands-on experience with AWS security cloud-native architectures distributed systems and DevSecOps practices.
• Strong vulnerability-management and application-security expertise including penetration testing secure SDLC CI/CD security SAST DAST SCA container security Infrastructure as Code security remediation and risk-based prioritisation.
• Proven experience with AI technologies and AI security including generative AI large language models AI governance AI risk management and emerging Frontier AI threats to AI-enabled platforms.
• Experience interpreting and defending technical security evidence architecture diagrams policies penetration testing results and other security artefacts.
• Proven experience leading customer security assessments technical workshops executive briefings and discussions with enterprise customers auditors and engineering teams.
• Ability to communicate complex security topics clearly to both technical and executive audiences supported by excellent analytical consulting writing and presentation skills.
• Professional fluency in English and willingness to travel internationally as required.

Nice-to-Have Qualifications

• Hands-on experience with Terraform AWS CloudFormation or similar Infrastructure as Code technologies.
• Experience securing microservices and cloud-native applications.
• Experience with security automation detection engineering or modern Security Operations.
• Professional speaking experience at conferences webinars customer events or technical forums.
• Relevant certifications such as AWS Certified Security Specialty CISSP CCSP or equivalent.
• Experience supporting regulated industries such as financial services healthcare government or critical infrastructure.
• Fluency in an additional language preferably Japanese or Korean.

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Working at Genesys

• AI at enterprise scale Build support and operate AI-powered technology used by more than 8000 organizations worldwide. 150new AI features were released in the last fiscal year.
• A flexible-first culture Join a global team of nearly 7000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era Build future-ready skills through mentorship learning programs leadership development and education support.
• Time to recharge and give back Benefits include paid volunteer time August Free Fridays well-being resources and regionally tailored programs for employees and their families.
• Recognized globally Genesys is Great Place to Work certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply heres what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and if your background is aligned schedule a Zoom interview.

• Next youll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time with no more than five interviews in most cases.

• After interviews are complete our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location but our team will keep you informed throughout the process.

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If a Genesys employee referred you please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys empowers more than 8000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud is the Agentic Orchestration Platform that securely connects people systems data and AI across the enterprise with built-in governance and control. As a result organizations can drive customer loyalty growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more visit.

Reasonable Accommodations:

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race color age religion sex sexual orientation gender identity or expressionmarital status domestic partner statusnational origin genetics disabilitymilitary andveteran status and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.