Senior Relationship Manager Mid Market LAS Retail Kolkata
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Job Summary
Job Description Relationship Manager LAS Retail
Enriching Lives Winning as ONE
ABC Company Info:
Aditya Birla Capital Limited (ABCL) is the holding company for the financial services businesses of the Aditya Birla Group.
Aditya Birla Finance Limited:
Aditya Birla Finance Limited (ABFL) a subsidiary of Aditya Birla Capital Limited is among the leading well-diversified non-banking financial services company in India. ABFL offers customized solutions in the areas of personal finance mortgage finance SME finance corporate finance wealth management debt capital markets and loan syndication.
What makes an ideal ABC Citizen
At ABC we are constantly on the lookout for individuals who resonate with our 5 core values of Speed Passion Integrity Seamlessness and commitment and live them every day while also understanding our vision. We believe in building leaders who thrive on challenges take the onus of creating and sustaining strong teams and forms strong networks as a result of effective relationship-building.
Role Details:
Business | Aditya Birla Capital |
Unit | Aditya Birla Finance Limited |
Location | Pan India |
Role | Senior Relationship Manager |
Department | Mid-Market & Wealth |
Eligibility Criteria | Post Graduate with 4-8 years exp |
Required Skills & Competencies
This role demands a robust network within the designated geography the ability to analyze and interpret market trends exceptional communication and negotiation skills a strong focus on customer satisfaction and a results-driven mindset focused on achieving targets.
Preferably a Post Graduate Degree or an MBA with 4 8 yrs experience in Capital Market
Key Responsibilities:
Business Development and Profitability: To achieve the targeted loan book & NIM by selling CMG
products in the assigned geography to HNI & Retail segments. The role requires sourcing through
multiple channels including direct acquisition national alliances DSAs and ABC ecosystem Client Lifecycle Management: Ensure loan account regularization on ongoing basis in terms of security value interest payment as well repayment of loan and keeping the NPA under control. Understanding of client needs and offering the range of other ABC products.
1. Deliver Strong Sales & Budgeted NIM Growth
Supporting Actions:
- Achieve budgeted business volumes.
- Focus on increasing Net Interest Margin (NIM) for self.
- Focus on fee-generating services to meet projected fee income.
2. Undertake New Client Acquisition Retention & Growth
Supporting Actions:
- Map target HNI (High Net Worth Individuals) clients in the geography.
- Build and nurture relationships to generate a strong pipeline & disbursements.
- Develop Direct Selling Agents (DSAs) and direct sales opportunities for rapid customer connection.
3. Maintain Service Standards and Client Satisfaction Metrics
Supporting Actions:
- Stay informed of client requirements and monitor relationships from origination to closure.
- Proactively resolve client issues during the sales cycle.
- Stay abreast of latest industry trends and competitors to identify new ways to engage customers.
4. Ensure Risk Management Policy Adherence & Documentation
Supporting Actions:
- Be aware of all critical policies processes and documentation for all products.
- Ensure compliance with policies and procedures.
- Monitor client profiles and margin shortfalls ensuring zero NPAs by adhering to timelines.
5. Maintain High Standards of Portfolio Management (Margin Regularization Market Intelligence & NPA Management)
Supporting Actions:
- Regularly monitor margin shortfalls and proactively regularize them based on market volatility.
- Stay updated on the latest developments in the local market and report customer defaults trends etc.
- Maintain a good quality lending book and manage stress/overdues through active client engagement.
6. Formulate MIS & Present Them to Management
Supporting Actions:
- Provide periodic reports to the Head Office (HO) on lead closure ratios sales volumes profits and status of new product launches.
7. Cross-Sell ABC Products and Services
Supporting Actions:
- Cross-sell other lending and wealth management services of ABC to the same target audience.
- Cross-sell other products and services like insurance financing and securities to a wider audience.
- Foster relationships with cross-functional teams to drive the One EBW culture.
8. Contribute to Own Development and Skill Enhancement
Supporting Actions:
- Actively pursue self-development through internal and external training programs.
- Seek relevant certifications that enhance skills in financial sales and services.
Refer the links to know more Growth & Culture at ABC: updated with Life at ABC -
- Follow our LinkedIn Page: our Glassdoor Reviews: Birla Capital is committed to provide equal opportunity to all in employment and prohibits discrimination or harassment in any form on the basis of race colour religion ethnicity age gender disability or any other characteristic protected by law. Diversity Equity and Inclusion (DEI) is embedded in our recruitment policies based on our business needs and candidates meeting the eligibility criteria such as qualification skills and experience.Important
- Aditya Birla Capital and its member companies do not demand or accept money from job applicants.
- Any job offer made against a service charge or security deposit or processing fees or background verification expenses or any other terms whether refundable or non-refundable should be considered fake.
- An authentic job offer mail from us will have our domain name ().
- Please be aware of fraudsters using fake URLs to mask themselves as senders from reputed organisations. Hence always check and verify the email ID.
- Any mail offering a job interview date and asking for personal details should be handled with caution especially if the mail address list also includes email IDs ending with Gmail/Yahoo/Hotmail/Live domains.
- In case a job applicant is offered a job against payment in any form or has accepted employment from fraudulent personsAditya Birla Capital and its member companies will NOT be held liable and responsible for any consequences thereof.
- Please remain vigilant of such offers and notify ushere.You may also lodge a complaint with the law enforcement agencies.
- Beware of fake websites email IDs Facebook LinkedIn pages that appear similar to ours.
- We reserve the right to initiate any appropriate action as we deem fit.
Required Experience:
Senior IC
About Company
Discover a world of financial solutions at Aditya Birla Capital – your trusted partner for investments, insurance, loans, and a wide range of financial services in India.
