Senior Regional Sales Enablement Manager– APAC

Be the one building AI-powered experiences where they matter most.

At Genesys we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people systems data and AI to help organizations deliver more personalized service improve operational efficiency and build stronger customer relationships.

Help build support and operate technology used by more than 8000 organizations in over 100 countries moving AI from possibility to production in real-world enterprise environments every day.

The Regional Sales Enablement Partner - APAC (RSEP) is a sales practitioner and enablement leader responsible for the readiness coaching and performance of Genesys APAC field and partner sales organization. Bringing firsthand sales experience to the role the RSEP builds trusted relationships with regional sales leaders and cross-functional partners to diagnose performance gaps then designs and facilitates the coaching training and readiness programs that close them.

The RSEP is as comfortable in a live coaching conversation with a seller or manager as they are advising senior leadership on regional go-to-market priorities. They apply sales methodology expertise data and AI-enabled tools to sharpen judgment and scale impact and they show up in the field role-playing shadowing calls reviewing deals and reinforcing skills in the flow of work. Ultimately the RSEP is a trusted advisor and an adjunct member of the regional sales leadership team measured on tangible improvements in seller performance and pipeline outcomes.

The RSEP is part of a global enablement team: some programs are built centrally at the global level and the RSEP is responsible for tailoring and localizing them for APACs markets languages and selling motions while also feeding regional field insight back into how those global programs are designed. The RSEP is expected to operate fluently in both directions shaping what gets built globally and making sure it lands regionally.

Minimum Requirements:

• 5 years of experience working with Sales team (technology/SaaS strongly preferred) plus 5 years in sales enablement coaching or sales performance roles including experience leading enablement for a region or business unit; bachelors degree or equivalent experience.

• Proven track record coaching and developing sellers and front-line sales managers through call/deal reviews live shadowing and structured 1:1 coaching with measurable improvement in skills and results.

• Strong facilitation skills with confidence leading in-person and virtual sessions for sellers managers and partners across diverse APAC audiences languages and time zones.

• Deep fluency in enterprise sales methodology (e.g. MEDDPICC Command of the Message Value Selling or similar) with the ability to embed it into everyday selling behavior rather than simply introduce it.

• Demonstrated credibility as a trusted advisor to sales leadership and cross-functional partners (Marketing RevOps Product Partner/Channel) with the executive presence and influence-without-authority to shape decisions at senior levels.

• Data-driven approach comfortable analyzing pipeline conversion and performance data (CRM Clari conversation-intelligence tools) to diagnose gaps and demonstrate enablement impact.

• Experience in a cloud/SaaS company ideally supporting complex multi-persona sales motions across direct and partner/channel teams.

• Experience operating as part of a global matrixed enablement team tailoring centrally-built global programs for regional nuance while feeding field insight back into global program design.

• Comfort leveraging AI-enabled tools to support coaching preparation content development and performance analysis with a growth mindset toward new AI-supported approaches to enablement.

• Proficiency with the sales and enablement tech stack (CRM Seismic LMS/Lessonly or similar) and standard business tools (Word Excel PowerPoint).

• Self-motivated organized and effective at managing multiple priorities in a fast-changing matrixed environment.

• Fluency in languages outside of English a plus particularly APAC regional languages.

Key Responsibilities:

The Regional Sales Enablement Partner spends the majority of their time directly engaged with sellers managers and leaders in the field coaching facilitating and diagnosing performance gaps while also shaping the regional enablement strategy that those activities feed into. Success in this role is measured by improvement in seller skill pipeline quality and win rate.

Sales Coaching & Skill Development

• Deliver 1:1 and team-level coaching to sellers and front-line sales managers to reinforce methodology and close specific skill gaps.

• Facilitate engaging high-impact enablement sessions in person and virtual including role-play negotiation practice discovery and objection-handling drills and certification workshops.

• Support new hire ramp to accelerate time-to-productivity and build early confidence.

• Design and deliver skills-based training aligned to the moments that matter most in a sellers day-to-day motion.

Strategic Advisory & Stakeholder Partnership

• Serve as a trusted advisor to APAC sales leadership and cross-functional partners (Marketing RevOps Product Partner/Channel) proactively surfacing performance gaps and enablement opportunities grounded in data and field insight.

• Build strong relationships with regional stakeholders to pinpoint knowledge and skills gaps validating findings with data before recommending action.

• Bring firsthand field credibility into planning conversations informing GTM and enablement priorities with real signal from coaching conversations deal reviews and seller feedback.

• Represent APACs needs and constraints to the global enablement team providing field-tested input that shapes how global programs are designed and where regional tailoring will be needed.

• Partner with global enablement peers and instructional designers to localize and adapt global programs for APACs sellers partners and languages.

Global Program Contribution & Regional Readiness

• Tailor and localize globally-built enablement programs content methodology and delivery format for APACs markets languages buyer dynamics and selling motions ensuring global programs actually change seller behavior in region.

• Own the quarterly readiness plan that brings global programs to APAC field and partner sales translating global priorities and regional performance data into a prioritized localized coaching and training calendar.

• Feed regional field insight from coaching conversations deal reviews and seller feedback back into the global team to inform how future global programs are designed and where global consistency vs. regional flexibility is needed.

• Apply AI-enabled tools to accelerate content localization personalize coaching plans and synthesize field feedback at scale.

• Maintain a consistent through-line between global enablement strategy and regional execution flagging where global programs need adaptation and closing that loop with the global team.

Performance Insights & Optimization

• Partner with Sales Ops/RevOps to track how coaching and enablement activity moves pipeline creation conversion rates and seller productivity.

• Partner with first line managers to identify skill and performance trends then convert them into targeted coaching interventions.

• Report enablement and coaching impact to leadership in clear data-backed executive-ready terms.

Professionalism & Team Contribution

• Exercise sound judgment discretion and professionalism in relationships with sellers partners and executive stakeholders.

• Contribute to broader Enablement Team initiatives and continuously develop personal coaching and facilitation craft.

• Travel: 20% (key meetings/events Annual Sales Kickoff).

• Remote or based near a Genesys office as required.

• Some early or late meetings required to accommodate our broader global team and varying time zones.

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Working at Genesys

• AI at enterprise scale Build support and operate AI-powered technology used by more than 8000 organizations worldwide. 150new AI features were released in the last fiscal year.
• A flexible-first culture Join a global team of nearly 7000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era Build future-ready skills through mentorship learning programs leadership development and education support.
• Time to recharge and give back Benefits include paid volunteer time August Free Fridays well-being resources and regionally tailored programs for employees and their families.
• Recognized globally Genesys is Great Place to Work certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply heres what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and if your background is aligned schedule a Zoom interview.

• Next youll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time with no more than five interviews in most cases.

• After interviews are complete our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location but our team will keep you informed throughout the process.

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About Genesys:

Genesys empowers more than 8000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud is the Agentic Orchestration Platform that securely connects people systems data and AI across the enterprise with built-in governance and control. As a result organizations can drive customer loyalty growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more visit.

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