Senior Program Manager, Worldwide Returns and Recommerce

Amazons Worldwide Returns and ReCommerce (WWRR) team invents bold solutions in sustainable transportation and returns experiences that create trust and value for customers selling partners and shippers and benefit people and the planet.
We are an agile innovative organization dedicated to The Four Zeros. We constantly invent to delight customers and create long-term value while encouraging the reuse of returned product and reducing product waste. WWRR includes the full complement of business product program operational data and software engineering teams who work together to identify and remove defects that cause returns reinvent the return experience and manage the lifecycle of returned overstock and damaged products with the objective of throwing nothing away.
In this role with the WW Reverse Logistics Services you will work customer backwards contribute to and drive programs that will offer new remarkably delightful and easy return experience all while scrutinizing our business with laser focus.
Our work is broad and deep. No two days are the same (in a good way!). You will work closely with business stakeholders and technology teams across Amazon to develop scalable solutions for complex problems. You must be equally comfortable partnering with a business team and a technical team engaging and negotiating with external partners and be able to quickly adapt to ambiguous opportunities. You may need to flex and operate as a program manager one day a product owner or a business leader the next.

We are looking for a Senior Program Manager to lead our Far East Returns through the implementation of large and medium scale projects and programs within the WW Returns team. This will be achieved through the development and implementation of a scalable returns partnerships and transportation network that represents the best customer experience available. A successful candidate will select negotiate terms manage retail/transportation and drive technology integration and configuration to enable new partners to function with the Amazon network. This role will also own operational excellence and ongoing business performance. Competitive applicants will have a background in retail transportation program management vendor negotiations and analytical experience.

Key principles for being successful in this role:
Drive program objectives provide program management and define project plans own end-to-end execution.
Define key performance indicators develop metrics and service level agreements for core programs and processes and track delivery against program objectives.
Communicate new/updated programs policies and processes to leaders partners and cross functional organizations.
Drive resolution of critical issues for customers as well as support processes/systems deep dives to ensure root cause analysis and correction resulting in improved customer experience.
Negotiate with external partners and internal stakeholders to deliver best-in-class customer experience business/P&L goals efficient and reliable processes and policies to systematically eliminate dependencies and defects.

We are a diverse team who embrace the different perspectives and experiences of our team mates prioritize fun at work encourage work-life harmony and celebrate our wins and accomplishments together. If you possess the ability and passion to innovate for customers and want to create the best in the world returns experience then we want you on our team.

Basic qualifications
5 years of program or project management experience with technology usage
Experience negotiating commercial and legal terms
Experience using data and metrics to determine and drive improvements
Experience owning program strategy end to end delivery and communicating results to senior leadership
Preferred qualifications
Experience in Reverse Logistics transportation and/or retail operations
Basic comfort with Gen AI tools SQL query and data analysis
Communicate effectively with technology teams
Masters degree or MBA in business operations science or related field



- 5 years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy end to end delivery and communicating results to senior leadership
- Experience working cross functionally with tech and non-tech teams
- Experience negotiating commercial and legal terms in preferably in reverse logistics supply chain retail operations

- 2 years of operational and/or retail management experience
- Masters degree or MBA in management business administration economics engineering marketing
- Comfortable using SQL queries and data analysis

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.