Senior Program Manager Decision Platform, Retail Business Services (RBS)

We are building Amazons first horizontal self-serve decisioning platform an intelligence layer that upgrades static rule-based systems into outcome-learning context-aware decision engines. The platform serves multiple tenants across multiple organizations and domains each requiring structured onboarding cross-org coordination and production launch governance.
We are looking for a Program Manager to own tenant onboarding execution end-to-end from first contact through production launch and steady-state operations. This role operates at the intersection of platform product tenant engineering and business stakeholders orchestrating complex multi-party programs where each tenant brings a different tech stack org structure data readiness level and decision type.


Key job responsibilities
Tenant Onboarding Execution
Own the end-to-end onboarding lifecycle contract data readiness prototyping shadow mode production launch.
Manage parallel tracks across multiple tenants simultaneously at different stages.
Drive timelines against committed milestones identify blockers early and escalate decisively across cross-org dependencies.
Cross-Org Stakeholder Management
Navigate multi-persona commitment structures (builder system owner sponsor) across organizational boundaries.
Coordinate across platform engineering applied science BA/RA teams and tenant-side engineering.
Serve as the single-threaded owner tenant leadership engages with throughout onboarding.
Process Design & Operational Excellence
Design and iterate on scalable onboarding processes playbooks health dashboards RACI matrices milestone trackers.
Drive process improvements as the platform moves from bespoke onboarding to self-serve at scale.
Data Readiness & Pre-flight
Drive data readiness (the #1 time sink) by providing clear requirements checklists and embedded support.
Coordinate pre-flight validation: data quality gates signal checks and integration testing.
Ensure contract commitments are met before prototype begins.
Governance & Launch Readiness
Coordinate shadow mode launch readiness reviews (circuit breakers fail-safes RACI sign-off) and transition to steady-state operations with support handoff and monitoring.
Pipeline & Reporting
Maintain full pipeline visibility. Report program health with actionable metrics: onboarding velocity time-to-production blocker resolution.
Partner with GTM to convert qualified demand into onboarding-ready tenants.

About the team
We operate at the intersection of product science and GTM building a platform that connects decision systems across Amazon so that one signal makes all of them smarter. The platform is live with founding tenants scaling to broad GA and building pipeline for pan-Amazon adoption. This role is critical to ensuring that every tenant that enters the funnel moves through onboarding with velocity quality and trust.
You will work directly with platform leadership applied science engineering BA/RAs and tenant-side stakeholders to drive the operational machinery that turns platform readiness into production impact one tenant at a time then many in parallel.

- 5 years of working cross functionally with tech and non-tech teams experience
- 5 years in program management technical program management or platform operations roles
- Experience managing multi-party programs with cross-organizational dependencies and competing priorities
- Demonstrated ability to drive programs in environments with ambiguity where processes dont exist yet and must be built while executing
- Strong stakeholder management skills comfortable holding senior leaders accountable to commitments and escalating decisively when programs are at risk
- Track record of managing parallel workstreams (5 concurrent programs) with clear milestone tracking and proactive risk management
- Excellent written communication able to produce clear program documents status reports and playbooks that scale beyond the individual

- Masters degree or MBA in management business administration economics engineering marketing
- Experience in platform onboarding developer ecosystem programs or internal tooling adoption at large-scale technology organizations
- Familiarity with data platform or ML/AI product ecosystems comfortable navigating conversations about data readiness model validation and production governance
- Background in building scalable onboarding processes that reduce per-tenant effort over time (self-serve model design)
- Experience with change management in multi-org environments driving adoption where commitment requires budget headcount and cross-functional alignment

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