Senior Product Manager
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Job Summary
About MoEngage:
MoEngage is an insights-led customer engagement platform trusted by 1350 global consumer brands including McAfee Flipkart Dominos Nestle Deutsche Telekom and OYO. MoEngage combines data from multiple sources to help brands gain a 360-degree view of their customers.
MoEngage Analyticsarms marketers and product owners with insights into customer behavior. Brands can leverageMoEngage Personalizeto orchestrate journeys and build 1:1 conversations across the website mobile email social and messaging Inform the transactional messaging infrastructure helps unify promotional and transactional communication to a single platform for better insights and lower costs. MoEngagesAI Suitehelps marketers develop winning copies and creatives optimize campaigns and channels that boost engagement and help with faster execution.
For over a decade consumer brands in 60 countries have been using MoEngage to power digital experiences for over a billion monthly customers. With offices in 15 countries MoEngage is backed by Goldman Sachs Asset Management B Capital Steadview Capital Multiples Private Equity Eight Roads F-Prime Capital Matrix Partners Ventureast and Helion Ventures.
MoEngage was named a Contender in The Forrester Wave: Real-Time Interaction Management Q1 2024 report and Strong Performer in The Forrester Wave 2023 report. MoEngage was also featured as a Leader in the IDC MarketScape: Worldwide Omni-Channel Marketing Platforms for B2C Enterprises 2023.
This isnt a just execute whats on the ticket type of role. Its a know the customer better than they know themselves role. Youll own the Email charter end-to-end one of the highest-volume highest-stakes surfaces in the Campaigns suite and be judged on whether customers actually adopt what you ship not on how well you followed the spec someone else wrote.
Email at scale is deceptively hard. Deliverability template systems personalization AMP engagement analytics compliance and the long tail of ESP and inbox-provider quirks you didnt know existed. Youll own that entire surface the strategy the roadmap the shipped features and the outcomes attached to them.
Youll report into the Campaigns product leadership work shoulder-to-shoulder with engineering and design and spend a meaningful chunk of your week talking to customers reading support threads and digging through usage data because thats where the real opportunities live not in a brainstorm.
Roles & Responsibilities
- Own the Email charter- Set the direction for where Email goes over the next 4-6 quarters defend the bets and make sure the roadmap ladders up to a story customers and the business both buy.
- Customer Research Relentlessly- Run structured VoC/VoP analysis customer calls support ticket audits CSM conversations in-app feedback to build a constantly-updated picture of where Email is winning and where its losing deals or trust. Turn scattered anecdotes into a ranked list of real problems.
- Opportunity Mining- Dont wait for a PRD to land in your inbox. Mine support channels churn signals and feature requests to surface the 2-3 gaps that matter most this quarter and defend why those and not the other twenty.
- Execution End to End- From decision-anchored PRD to shipped feature write the spec resolve edge cases sit in every standup that matters unblock engineering and make trade-off calls when scope and timeline collide. Ideas are cheap; shipped is the job.
- Adoption Is the Metric-Shipping isnt done at code-complete. Partner with CS Sales and Marketing to drive activation enablement decks in-app nudges customer outreach and own the adoption number not just the release note.
- Voice of the Customer Internally- Be the translator between what customers are saying and what we build next. Feed structured research back into prioritization debates and hold the team accountable to solving the problem not just the ticket.
- 5 years of product management experience in a B2B SaaS environment.
- A track record of features youve shipped and driven to adoption ideally with the metrics to prove it.
- Comfort owning a charter with minimal hand-holding: setting direction saying no defending trade-offs.
- Strong customer intuition backed by data; you can quote the last five customer calls you sat in on.
- Sharp written communication PRDs memos and one-pagers that actually get read and acted on.
- Experience in Martech / Customer Engagement / Marketing Automation / CDP-adjacent products.
- Hands-on experience with Email as a channel ESPs deliverability template systems personalization AMP for Email.
- Prior work on a platform or infrastructure-flavored product (vs. a single-purpose app).
At MoEngage we respect and value differences. We believe that when people from diverse backgrounds and perspectives collaborate we create the most value for our clients our employees and society. We embrace diversity and uphold a strong set of values. We are committed to inclusivity and take pride in providing equal opportunities for success and growth.
Employment at MoEngage is based solely on professional competence skills and experience. We stand firmly against all forms of discrimination and support equal rights and opportunities regardless of gender ethnicity abilities age identity orientation or expression marital status (including pregnancy) religion and beliefs or any other status protected by law.
It is our policy to comply with all applicable national state and local laws related to non-discrimination and equal opportunity. MoEngage is truly a place where everyone can bring their passions authentic selves and talents to work collaborating to drive progress and solve meaningful challenges.
Why Join Us!
At MoEngage we are passionate about our team and technology - see below to know more about us.
Scale @MoEngage
We handle more than a billion messages every day. Rest assured you will be surrounded by really smart and passionate people as we scale much more to build a world-class technology team.
Required Experience:
Senior IC
About Company
Execute your cross channel marketing strategy with MoEngage’s insights-led customer engagement platform. Leverage the power of personalization with MoEngage.
