Senior Platform Lead

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Our people at JLL are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented peopleand empowering them tothrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

Senior Platform Lead

JLLT Automation CoE

About the Role

Own the platform lifecycle Onboarding Delivery & Lifecycle Management and Run the Business (RTB) for a portfolio of Tier 2/3 Configurable Products platforms (Everbridge IBM Blueworks Scan2CAD WoodWing RecoSoft Epiplex Efficient Elements) acting as accountable owner and single point of coordination between BE&T vendors and JLLT CoEs.

Key Responsibilities

• Own Platform Onboarding RFI/RFP evaluation VRAQ/security assessment business case POC setup.

• Coordinate Platform Setup CDR review OKTA/SSO CMDB Datadog ITSM & tollgate configuration.

• Lead Delivery & Lifecycle Management feature evaluation regression testing release/code promotion.

• Own Run the Business (RTB) incident/problem mgmt (P1P3) MIM bridge calls BAU continuity.

• Facilitate workshops to define current/future state processes and technology solutions.

• Govern change recovery & resilience change/CAB process DR/BCP exercises.

• Report across L0/L1/L2 KPI framework cost ROI uptime SLA compliance action items.

• Manage project scope budget schedule quality and stakeholder communications.

• Resolve technical/operational issues; escalate to EA SRE or QA as needed.

What You Need

• 15 years platform management: prioritization scheduling documentation multi-tool experience.

• Strong stakeholder management across business vendors and technical teams.

• Excellent workshop/meeting facilitation; strong analytical and problem-solving skills.

• Knowledge of Agile & Waterfall frameworks; solid technical/requirements background.

• Desirable: Real Estate domain experience; customer service applications.

• GDPR/data privacy awareness; excellent written verbal and presentation skills (English).

• Working knowledge of RACI-based operating models tollgate governance and KPI reporting.

Performance Objectives

• Become subject matter expert on JLL Business Process Management and assigned applications.

• Deliver phased rollout of the JBS Operating Model validate RTB extend delivery governance support full RACI enforcement toward steady state.

Key Skills

• Full software development lifecycle: design configuration testing debugging support.

• Agile/Scrum delivery; prototyping and modernization of JLL technology platforms.

• Advisory role on Enterprise Solutions automation and integrations.

• Talent-building: sourcing partnering with vendors upskilling teams.

• Establish reusable standards patterns and assets with the Automation CoE.

• Apply capability scope appropriately by platform tier (1/2/3).

Employee Specification

• Bachelors degree in computer science IT or related field.

• 15 years experience with Configurable Products platforms (Everbridge IBM Blueworks Scan2CAD WoodWing RecoSoft Efficient Elements Epiplex).

• Experience designing scalable business/system architecture.

• Cloud and AI delivery experience; geo-distributed systems a plus.

• Roadmap development: current state future state investment planning.

• Self-starter autonomous strong multi-tasking in dynamic environments.

What You Can Expect From Us

An entrepreneurial inclusive culture where we succeed together across the desk and around the globe. A Total Rewards program supporting your career recognition well-being benefits and pay. Join us to develop your strengths and build a fulfilling career. Apply today!

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If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

At JLL we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities we analyze your application for relevant skills experiences and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role yourepursuing.

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