Senior Platform Deployment Engineer, Kentik

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Senior Platform Deployment Engineer Kentik

We have an opportunity for a Senior Platform Deployment Engineer specializing in Kentik to join our APJ Professional Services team in India reporting to the Director of Professional Services this pivotal hands-on role you will serve as the subject matter expert ensuring that new Kentik customers achieve the fastest possible time-to-value from their investment. You will be directly responsible for delivering a seamless technical onboarding experience and guide customers to their First Desired Outcome the initial tangible moment of success with Kentik products. You will provide technical leadership and guidance to both customers and partners throughout project delivery ensuring high-quality outcome and alignment with best practices. A key measure of success will be achieving billable utilization targets while proactively identifying opportunities to deliver additional value for our customers.

Be a Contributor - What Youll do

• Perform the technical onboarding and deployment experience for new customers
• Collaborate with customers to execute the technical onboarding implementation plan ensuring a clear path to their First Desired Outcome
• Lead the deployment and configuration of the Kentik Platform including Private Agent installation test creation and initial setup for new Kentik customers
• Understand customer business requirements and pain-points and effectively translate them into actionable implementation projects based on industry best practices
• Leverage your in-depth knowledge to assess customer needs provide tailored recommendation and assist in the formulation of effective strategies to drive customer successful onboarding
• Ensure the successfully completion of projects within the designated time frame and budget while achieving project goals and maintaining a customer satisfaction score of 95 or higher
• Work closely with sales engineers and account managers to ensure a smooth transition from pre-sales to post sales delivery
• Foster collaboration with internal and external teams to drive product adoption
• Leverage AI-enabled deployment and onboarding workflows to accelerate customer implementation including project planning deployment documentation configuration validation call note summarization action-item tracking troubleshooting support knowledge transfer and adoption milestone analysis tied to customer outcomes
• Build and maintain reusable AI prompt libraries deployment templates implementation playbooks and governed knowledge bases to support consistent project delivery accelerate issue resolution and improve onboarding quality
• Leverage AI-assisted insights to optimize deployment activities identify adoption risks recommend best practices enhance customer enablement and improve the efficiency and quality of project delivery
• Travel up to 20% may be required

Be Prepared - What You Bring

• Bachelors degree in computer science/engineering or equivalent
• 8 years of experience working in a customer-facing technical role focused on software implementation or onboarding
• Strong knowledge of TCP/IP and Internet routing protocols including IPv4/v6 BGP MPLS ISIS OSPF HTTP and DNS
• Hands-on experience in networking fundamentals including routing switching network monitoring technologies (NetFlow sFlow IPFIX SNMP) and packet capture and traffic analysis tools such as Wireshark and tcpdump
• Hands-on experience with Linux/Unix system administration network infrastructure and major vendor platforms (Cisco Juniper and Arista) with DNS DHCP and IP Address Management is a plus
• Experience with automation scripting and software integration including Python Bash Perl Ruby APIs RESTful services and relational databases such as PostgreSQL and MySQL
• Working knowledge of network and cloud security including firewalls DDoS mitigation security policies network segmentation RPKI and cloud platforms such as AWS Azure GCP or OCI
• Experience with network performance monitoring and Internet-scale architectures including CDN Anycast GSLB traffic optimization synthetic testing and troubleshooting complex enterprise and service provider environments
• Strong communication and influencing skills with the ability to effectively present at both internal and external meetings
• A customer-centric mindset with the initiative to always do what is best for the customers
• Capable of operating autonomously aligning with business goals and effectively steering technical discussions
• Practical experience using AI tools and copilots (e.g. LLMs prompt engineering summarization translation knowledge retrieval and data analysis) to accelerate customer onboarding deployment documentation implementation planning troubleshooting project status reporting and adoption analysis
• Experience applying AI-driven solutions to improve deployment efficiency automate repetitive tasks accelerate issue resolution optimize platform configurations and support customer enablement throughout the implementation lifecycle
• Strong discipline in leveraging AI alongside project delivery methodologies customer success processes ticketing systems and technical documentation to improve execution quality operational efficiency knowledge management and customer outcomes
• Comfortable working in a start-up environment and the willing to roll up your sleeves and get the job done

Be Successful - Your Path

First 90 Days:Complete onboarding and technical enablement on Kentik products and deployment methodologies. Build relationships with key stakeholders shadow customer implementations obtain relevant certifications and develop a strong understanding of customer onboarding network observability and deployment best practices.

Six Months:Lead customer onboarding and deployment projects with increasing independence. Successfully guide customers to their First Desired Outcome achieve utilization targets contribute to customer satisfaction objectives and become a trusted technical advisor for implementation and adoption activities.

One Year:Serve as a primary technical resource for Kentik deployments across APJ independently managing complex implementation engagements from planning through production rollout. Contribute to deployment playbooks technical documentation and knowledge-sharing initiatives while driving customer adoption business outcomes and long-term platform success.

BelongYour Community

Our culture thrives on inclusion rewarding the bold ideas curiosity and creativity that move us a community where every voice counts continuous learning is the norm. So whether you code create sell or care for customers youll grow and belong here. Click here to learn more about life as a Bloxer.

Be Rewarded Benefits That Help You Grow Thrive Belong

• Comprehensive health coverage generous PTO and flexible work options.
• Learning opportunities career-mobility programs and leadership workshops.
• Sixteen paid volunteer hours each year global employee resource groups and a No Jerks policy that keeps collaboration healthy.
• Modern offices with EV charging healthy snacks (and the occasional cupcake) plus hackathons game nights and culture celebrations.
• CharitableGiving Program supported by Company Match.

Ready to Be the Difference

Infoblox is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race color religion gender sexual orientation national origin genetic information age disability veteran status or any other legally protected basis

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