Senior Order Execution Specialist

Create a better future!
Do you want to make a difference in the world and contribute to a sustainable future We believe we can develop technology and gain the knowledge to make that difference. We have launched our ambition Mission Zero enabling our customers to move towards zero emissions in mining and cement. We need your leadership skills curiosity and drive for change to fulfill our goal. Together we enable our customers to produce the materials needed for a better future.

Department
You will be part of Supply Chain Execution Africa Region

Senior Order Execution Specialist
Manages end-to-end spare parts order execution ensuring timely delivery process compliance and customer satisfaction.

Manages aftermarket projects for mining customers through cross-functional coordination order execution and customer engagement.

Key Responsibilities / Key Individual Accountabilities
Own the order handling process for standard spare parts from receipt of purchase order to delivery and invoicing
Validate customer orders against proposals and ensure all required information is available for order entry
Accurately enter orders in ERP/CRM systems and track their progress through to fulfillment
Monitor lead times material availability and production schedules to ensure on-time delivery (SIFOT/DIFOT)
Coordinate with Procurement Planning and Logistics to ensure smooth execution of each order
Communicate proactively with customers regarding order confirmations delivery schedules and any delays
Ensure compliance with export control documentation and invoicing requirements
Handle changes cancellations and urgent order escalations efficiently and professionally
Collaborate with Customer Relations and Sales to follow up on overdue receivables when required
Manage customer communication order status updates escalations and issue resolution.
Prepare and maintain revenue order intake backlog and delivery performance reports.
Arrange and facilitate customer meetings reviews and follow-up actions.
Collaborate closely with key Russian-speaking customers and stakeholders leveraging Russian language proficiency to support business operations and customer satisfaction.
Document and close orders in alignment with internal policies and ensure traceability of records.

Interface with Internal Stake Holders:
Cross-Functional Collaboration: Work closely with customer sales procurement logistics & Engineering to ensure timely execution of orders.
Observes and executes all job responsibilities in accordance with established company policies procedures and FLS standards
Implements improvements to team business processes
Promotes a culture of personal and team safety including others who may be affected by the companys operational activities

What you bring
You are a Global Business Engineer or have a comparable background.
Your previous career has provided you with experience within the cross field of proposal/ order execution /customer relations.
You are used to foreseeing and solving potential problems.
You are proactive and have a structured approach to your tasks enabling you to handle several cases at a time.
You have a cross-cultural understanding and can communicate with people of different nationalities and professional backgrounds.

Education

Bachelors degree in engineering Engineering.
Additional certifications in Supply Chain Customer Service Logistics or ERP systems are considered an asset.

Experience
8 years of experience in Order Execution Order Management Customer Service Supply Chain within industrial manufacturing mining or aftermarket service environments.
Proven experience managing end-to-end order fulfillment from order receipt through delivery and invoicing.
Experience coordinating with cross-functional teams across multiple countries and time zones.
Strong customer-facing experience including managing key accounts and conducting customer meetings.

Technical Skills
Strong understanding of order management supply chain and customer service processes.
Proficiency in ERP systems (Microsoft Dynamics 365 Oracle or similar).
Advanced skills in Microsoft Excel and reporting tools such as Power BI.
Ability to analyze order backlogs delivery performance revenue and operational KPIs.
Strong communication stakeholder management and problem-solving skills.
Fluent in English with the ability to support customer communications meetings and business reviews.

What we offer
Competitive benefit package including Health Insurance Personal Accident / Disability Group Term Life Insurance Annual health check-up and voluntary insurance option
Work-life balance with a flexible work schedule so you can focus on professional and personal priorities
Financial support for continuing education
Employee Assistance Program
A global network of supportive colleagues and growth opportunities

As an equal opportunity employer FLSmidth embraces diversity and equality by promoting an environment of inclusion. We encourage applicants of all backgrounds and perspectives to apply - the more diverse our employees are the stronger our team our commitment to equal opportunity.

FLSmidth is the leading supplier of engineering equipment and service solutions to customers in the mining and minerals industries for more information please visit offer all employees access to a dedicated recognition platform empowering you to celebrate achievements share appreciation and stay connected globally.

We offer all employees access to a dedicated recognition platform empowering you to celebrate achievements share appreciation and stay connected globally.