Senior Officer GLS

Location: Chennai Tamil Nadu India
Work Arrangement: On-site
Employment Type: Full-time

One of our banking clients is looking for a Senior Officer GLS to handle and process transactions within Global Lending Services support process and risk management maintain operational discipline and contribute to transaction processing controls reporting and operational excellence.

• Handle and process transactions as outlined in Global Lending DOI country-specific DOI addendum Delegation of Authority provided to individual staff and Delegation of Authority for business partners.

• Bring any non-documented or irregular process to the attention of GLS staff at the Senior Manager level or above.

• Support resolution of audit issues and CST exceptions within agreed timelines.

• Ensure nil CST exceptions are identified for transactions processed.

• Identify and escalate processes that are not in line with DOI.

• Adhere to the GLS escalation matrix and maintain operational discipline in adhering to policies and procedures.

• Ensure there are no repeat audit findings.

• Submit MIS data requests and CST sample data within timelines and respond to Responsible Person (RP) team within 2 working days from receipt of queries/clarifications.

• Ensure timely and accurate updating of leaves taken including sick and compensatory offs in People Soft.

• Ensure adherence to 6S discipline.

• Get cross-trained and operate as a fungible resource.

• Participate in testing and requirement discussions for initiatives under the Lending Transformation program.

• Ensure nil risk issues and events.

• Get trained and handle financial control processes along with BAU.

• External errors to be in line with Country SLA 99.75%.

• Internal errors should not exceed 10 per quarter.

• Nil operational loss near miss and potential loss events.

• Adherence to Clean Desk Policy at all times.

• Complete assigned E-Sentinel checks on a daily basis or record exceptions with appropriate comments.

• Investigate resolve and reply to CORE exception reports within 3 days from receipt of reports by the unit.

• Deliver and sustain Loan Drawdown / Increased Roll Over turnaround time for client authentication checks at 90 minutes and track referrals/rejects for markets handled.

• Ensure queries and emails are responded to within the specified timeframe.

• Support data quality assurance in transaction processing systems such as ACBS or EBBS.

• Respond to BAU emails within 1 hour of receipt.

• Respond to queries within 3 hours of receipt.

• Send holding responses where delays are anticipated due to investigation requirements.

• Ensure all activities supported and handled are updated in the PS tool under specific categories.

• Where transaction processing continues to be captured as Ad-hoc volume in the PS tool for more than 2 weeks escalate to the Head of Global Lending Services in the GBS location to ensure a new activity line is created in the PS tool and recharged to the respective country.

• Support cross-training to handle BCP volumes across Chennai and Bangalore.

• During volume surges in Bangalore Chennai or Tianjin shoulder responsibility with other locations and handle transactions without client or financial impact.

• Ensure user IDs across systems are not left in dormant status when a BCP situation does not arise.

• Log into systems at least once a week to ensure access levels are checked and system access remains live.

• Ensure all system-related issues have a problem ticket attached.

• Ensure all open technology issues are followed up.

• Ensure timely updating of transactions processed in the PS tool for accurate productivity capture and capacity management.

• Maintain a minimum output index of 100% and efficiency of 90%.

• Assist the unit in achieving a seat utilisation target of 1.25 through effective utilisation of seats and adherence to shift timings.

• Handle transactions of multiple markets in alignment with the Hyper Specialization model and cross-utilisation plans.

• Contribute towards building efficiencies by eliminating manual workarounds and increasing automation.

• Manage time efficiently and suggest ideas for process improvement through Ideation.

• Hyper Specialization handle a minimum of 3 markets with one major market: HK SG IN UK UAE/DIFC.

• Provide at least 3 ideas for process improvement every 6 months.

• Perform active backup roles and be a team player.

• Participate in training and assessments conducted by the Training Team for GLS with a minimum of 3 days of training in areas other than technical/domain training.

• Hand-hold new joiners and provide support to new joiners while treating them fairly.

• Complete e-learning modules as mandated by the trainer/line manager.

• Treat colleagues bank staff and clients with respect.

• Support the unit in maintaining a disciplined work culture.

• Highlight issues relating to breaches of the organisations Code of Conduct to the Head of Department or higher authorities through approved channels.

• Support the community by participating in or leading CSR activities and complete a minimum of 3 days of volunteering in a year.

Strategy

• Awareness and understanding of the Groups business strategy and model appropriate to the role.

Business

• Awareness and understanding of the wider business economic and market environment in which the Group operates.

Processes

• Responsibility for processes assigned to the role in accordance with the Operational Risk Framework.

People & Talent

• Promote and embed a culture of openness trust and risk awareness where ethical legal regulatory and policy-compliant conduct is the norm.

Risk Management

• Identify assess monitor control and mitigate risks.

• Understand the main risks facing the Group and the role played in managing them.

• Interpret relevant financial information identify key issues and establish appropriate controls and measures.

Governance

• Understand and support effective governance oversight and controls.

• Maintain awareness and understanding of the regulatory framework and requirements relevant to the role.

• Display exemplary conduct and live by the Groups Values and Code of Conduct.

• Take personal responsibility for embedding high standards of ethics including regulatory and business conduct.

• Ensure compliance with applicable laws regulations guidelines and the Group Code of Conduct.

• Effectively and collaboratively identify escalate mitigate and resolve risk conduct and compliance matters.

• Client Managers

• RM

• ARM

• Spot Opportunities

• Communication

• Collaborate

• Deliver Sustainably

• Achieve Results

• Solve Problems

For Grade C:

• 1 to 3 years of relevant work experience in the following areas.

• Good knowledge of Lending Products and processes.

• Good attention to detail with high levels of accuracy.

• Ability to work independently with minimal supervision and handle a variety of fast-changing situations in terms of work pressure and clients requirements.

• Strong communication client servicing and problem-solving skills.

• Excellent interpersonal and communication skills with the ability to adapt these to work with both external and internal clients.

• Ability to adhere to established procedures while also thinking proactively and communicating suggested procedural changes.

• Flexibility to work in shifts and weekends.