Senior Member of Technical Staff II, Technical Support

Mavenir is building the future of networks and pioneering advanced technology focusing on the vision of a single software-based automated network that runs on any cloud. As the industrys only end-to-end cloud-native network software provider Mavenir is transforming the way the world connects accelerating software network transformation for 250 Communications Service Providers in over 120 countries which serve more than 50% of the worlds subscribers.

Role Summary

Key Responsibilities

Need to provide proactive support for customer reported issues within SLA
Should be able to Create MOP and Execute the CRs for the respective task in Customer Lab and in production network.
Should be having sufficient knowledge of K8 for troubleshooting and analysis the application and K8 related issues.
Should be able to work independently and work with Customer directly for timely deliveries.

Job Requirements

Should have 8 year of experience in Support role for IMS/RCS based telecom network.
Need to provide proactive support for customer reported issues within SLA
Should be able to Create MOP and Execute the CRs for the respective task in Customer Lab and in production network.
Should be having sufficient knowledge of K8 for troubleshooting and analysis the application and K8 related issues.
Should be able to work independently and work with Customer directly for timely deliveries.

Accessibility

Mavenir is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you require any assistance please state in your application or contact your recruiter.

Mavenir is an Equal Employment Opportunity (EEO) employer and welcomes qualified applicants from around the world regardless of their ethnicity gender religion nationality age disability or other legally protected status.