Senior Manager Resilience, Standards and Embedding

Job Title: Senior Manager - Resilience Standards and Embedding

• Operational Resilience sits within the Global Business Risk and Resilience function in the Group Chief Operating Office(GCOO). The Global Business Risk and Resilience function will provide visibility of risk and resilience vulnerabilities remediation activity and strategic guidance regarding potential exposure and impacts including internal and external environmental changes and embed robust risk management processes and strategic outcomes globally across all GCOO teams. The function encompasses Controls Office Operational Resilience Protective Security Business Continuity and Incident Management Third Party Risk Management and the Services Company (ServCo).
• Operational Resilience is a key priority for the organisation. It is the ability to anticipate prevent adapt respond to recover and learn from operational disruptions while minimising customer and market impact. At HSBC we do this through the identification and management of our Important Business Services (IBS).
• The Global Operational Resilience team is responsible for shaping delivering and embedding operational resilience capabilities at HSBC. This is achieved through collaboration with the four businesses lines and entities. The team is comprised of five Operational Resilience Capabilities: 1. Strategy Standards & Embedding 2. Threat Intelligence Monitoring & Planning 3. Scenario Test Planning & Execution 4. Governance Reporting & Industry Insights 5. Global Delivery & Consistency
• The Strategy Standards & Embedding team is responsible for the delivery of the firms Operational Resilience strategy in line with regulatory requirements and business priorities. It defines and maintains the operational resilience procedures providing expert advice guidance and training to the entities business and Group Infrastructure teams to build and embed operational resilience capabilities defining tooling and automation standards.

In this role you will:

• Drive and support the development maintenance and continuous improvement of the operational resilience strategy standards and procedures. Drive Integration and alignment of operational resilience lifecycle into the Risk and Control framework. Review assess and update operational resilience procedures (such as mandatory procedures and operating instructions) in line with emerging regulation and incorporate industry best practices and learnings from execution
• Continue to mature our operational resilience capabilities; identify and drive opportunities to simplify and optimise resilience processes across the lifecycle including procedures ensuring efficiency and effectiveness across the organisation. Build strong relationships across the Bank to understand key resilience related priorities and challenges; promote a consistent embedding approach across the Bank whilst optimising for local priorities.
• Support the development of objectives and key results to measure resilience and ensure resources are being prioritised into the right activities. Report and Share insights on resilience OKRs across value streams and OpRes lifecycle adherence.
• Drive and support major incident analysis and read across. Create & maintain resilience design patterns. Conduct thematic reviews across internal or external incidents. Maintain library of artefacts ensuring that we store and manage the records created by the group for Op Res for the regulatory defined period. Provide SME support and guidance to business entities and functions to execute key activities in line with Group Standards including but not limited to:
• Documentation and maintenance of customer value chains. Documentation and maintenance of impact tolerance statements. Management of threat intelligence including scenario testing identification and remediation of vulnerabilities. Refresh and maintenance of Business Continuity Plans. Develop and deliver Op Resilience training content and communications to rollout and embed operational resilience strategy standards and guidance to ensure all stakeholders understand and are able to appropriately implement these in their areas.
• Work closely with Enterprise Risk Management and Chief Control Office to integrate and align operational resilience into the Risk and Control framework and ensure that operational resilience is embedded in decision-making.Work with Technology to identify and prioritise tooling opportunities across the operational resilience lifecycle. Engage Business Architecture to align and embed key definitions into the Banks frameworks; looking for opportunities to streamline and simplify regulatory definitions across the HSBC.
• Support regulatory engagement audits and supervisory reviews.Provide input to regulatory consultations on operational resilience as required; build external relationships and strong network in support of operational resilience.

To be successful you will:

• Operational Resilience: Deep technical understanding of operational resilience regulatory requirements implementation and management practices.
• Strategic and critical thinking: Analyse regulatory requirements and develop practical solutions; evaluate trade-offs across resilience requirements simplification and cost efficiency.
• Communication and influence: Effectively articulate resilience principles and requirements to technical and non-technical audiences; clear written and verbal communications to engage senior executives regulators and external stakeholders.
• Stakeholder management and collaboration: Ability to work in multi-disciplinary teams and transcend organization boundaries to achieve resilience outcomes.Problem solving: Creative and pragmatic approach to identifying issues and implementing effective solutions.
• Self-starter: Self-starting with strong intellectual curiosity that drives a proactive continuous improvement mindset. Attention to detail: High quality deliverables that meet/achieve expectations with no/ few errors.

Youll achieve more at HSBC

is an equal opportunity employer committed to building a culture where all employees are valued respected and opinions count. We take pride in providing a workplace that fosters continuous professional development flexible working and opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of but not limited to their gender or genetic information sexual orientation ethnicity religion social status medical care leave requirements political affiliation people with disabilities color national origin veteran status etc. We consider all applications based on merit and suitability to the role.

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