Senior Manager Program Management ,Loyalty & Partnership

Job Position Summary:

We are seeking a highly driven and organized leader to anchor program management for the Loyalty & Partnerships function. This role will be critical in driving end-to-end execution of strategic initiatives ensuring alignment across multiple internal and external stakeholders and translating business priorities into scalable customer & business outcomes.

You will act as the central execution lead across teams while collaborating closely with external partners. The role will own the program P&L and the delivery of key loyalty and partnership programs including product development technology implementations feature launches partner activations customer-facing initiatives points liability management and rewards cost optimization.

This is a high-visibility role requiring strong program management discipline stakeholder influence and the ability to operate in a fast-evolving environment with a clear focus on execution excellence and driving measurable business impact.

Key Responsibilities:

• Program Leadership & Execution: Own and drive end-to-end program management for key loyalty and partnership initiatives ensuring timely and high-quality delivery across multiple workstreams.
• Cross-Functional Stakeholder Management: Act as the single point of coordination across internal teams (CRM Product IT Commercial Finance Customer Experience Operations etc) aligning priorities managing governance forums resolving dependencies and ensuring execution discipline.
• Product & Feature Implementation: Partner closely with Product and Technology teams to define prioritize and deliver loyalty and partnership capabilities including customer journeys and partner integrations.
• Program Economics Management: Manage the program P&L to ensure commercial sustainability and ROI by managing points liability and optimizing reward cost structures.
• Partner Integration & Delivery Management: Work with external partners and internal teams to operationalize partnerships ensuring smooth onboarding system readiness and consistent delivery of agreed value propositions.
• Performance Ownership: Track program outcomes against defined business and customer KPIs proactively identify risks and bottlenecks and drive continuous improvements in execution efficiency and program experience.
• Operational Readiness & Launch Excellence: Ensure all initiatives are fully operationally ready- across systems processes and teams- prior to launch with clear escalation and contingency planning.

Desired Qualification:Bachelors or Masters degree in Business or a related field.

Key Skills and Knowledge:

• 810 years of experience in program management product implementation or cross-functional project delivery
• Demonstrated experience in managing complex multi-stakeholder initiatives and delivering large-scale programs from concept to launch
• Experience working closely with technology teams

Good to have:

• Strong program management and execution capabilities with attention to detail and ability to manage multiple priorities
• Proven ability to navigate and influence cross-functional stakeholders including senior leadership
• Solid understanding of digital product ecosystems customer journeys and platform integrations

Required Experience:

Manager