Senior Manager OTC

Key Responsibilities Operational Responsibilities (50%) Own and oversee end-to-end OTC operations at scale ensuring efficient order processing accurate billing timely collections and cash realization across regions or business units Translate business and finance objectives into operational plans SLAs and performance targets ensuring consistent delivery and service excellence. Anticipate operational risks and proactively implement corrective and preventive actions to protect cash flow and revenue or any potential escalations. Ensure a broader level understanding of critical stakeholders and overall Ecolab business model Drive continuous improvement automation and transformation initiatives including ERP optimization and digital enablement. Oversee month-end quarter-end and year-end close activities ensuring AR integrity reconciliations and reporting accuracy Ensure full SOX compliance across OTC processes including design documentation execution and monitoring of key controls timely remediation of control gaps and ownership of audit findings and walkthroughs. Prepare analyze and present collection performance reports trends and rootcause insights to leadership. People & Stakeholders Management Responsibilities (50%) Lead mentor and develop a team of collection analysts and supervisors to ensure high performance and strong functional capability. Manage hiring onboarding training coaching and performance evaluations for team members. Set clear performance expectations KPIs and SLAs; track progress and guide improvements proactively. Build a strong culture focused on accountability service excellence compliance and continuous improvement. Ensure the management of key internal and external stakeholders and enable a collaborative approach with multiple related functions Qualifications Bachelors degree in Finance Accounting Business Administration or a related field. 14-16 years of experience in OTC specifically in collections and credits with a minimum of 8 years in a supervisory role. Strong leadership communication negotiation and stakeholdermanagement skills. Proficiency in ERP/CRM platforms and Microsoft Office tools Core Competencies Strong understanding of the OrdertoCash (OTC) process including Billing Collections Credits Disputes and Cash application. Ability to translate business and finance strategy into scalable operational execution SLAs and performance outcomes Effective business partnering with Sales Finance Credit IT Supply Chain and senior leadership to enable decision making Continuous improvement orientation in standardization automation and change management. Ability to lead managers build high-performing teams Key Performance Indicators (KPIs) Days Sales Outstanding (DSO) Collection Effectiveness Index (CEI) SLA Adherence (%) across OTC processes Credit policy compliance (overrides audit findings SOX adherence). Billing Accuracy / Revenue Leakage Rate SOX Control Effectiveness (Audit Findings / Control Exceptions. Compliance score (audit results process adherence). Employee engagement and retention.