Senior Manager, EDT Data Operations

What you will do:
Lead operational governance and execution activities across the Data organization to ensure consistency transparency and accountability.
Establish and manage operational processes service management practices performance measurement frameworks and operating rhythms.
Develop and monitor operational KPIs service metrics delivery performance indicators and business outcome measures.
Drive continuous improvement initiatives focused on operational efficiency process optimization automation and organizational effectiveness.
Partner with Delivery Product Management Analytics Platform Governance and business teams to improve planning execution and operational performance.
Oversee operational reporting executive dashboards performance reviews and leadership-ready operational insights.
Facilitate issue management escalation processes service reviews and cross-functional coordination to address operational challenges.
Establish operational readiness and transition processes for new capabilities data products services and support models.
Ensure compliance with enterprise governance risk management information security privacy and operational control requirements.
Drive standardization of operating procedures documentation runbooks controls and service delivery practices across the organization.
Develop and mentor operational leaders and team members while fostering accountability customer focus and continuous improvement.
Knowledge and Capabilities:
Creates an inclusive team environment and demonstrates care and concern for team members across backgrounds and geographies.
Demonstrates tact and diplomacy in complex situations resolves conflict constructively and stays calm under pressure.
Develops team capability through coaching feedback career development and clear expectations.
Demonstrates executive presence and adapts communication style for senior leaders technical teams and business stakeholders.
Influences decisions by presenting structured recommendations tradeoffs risks and data-driven insights.
Uses business acumen to connect operational performance with value delivery cost transparency risk reduction and customer outcomes.
Deals well with ambiguity and makes sound decisions with relevant but not always complete information.

What you need:

Bachelors degree in Business Information Systems Engineering Operations Management Analytics or related discipline required. Masters degree preferred.
10 years of experience in data operations or technology operations. 8 years of experience in operations management business operations PMO service management data operations or enterprise delivery organizations.
5 years leading operational governance or business support teams.
Experience establishing operational frameworks performance management processes service management practices and organizational governance models.
Experience developing KPIs scorecards executive reporting operational dashboards and performance measurement programs.
Demonstrated success driving operational excellence and continuous improvement initiatives in complex enterprise environments.

Preferred Skills / Engineering tools:
Lean Six Sigma ITIL Agile service management or process improvement certification preferred.
Experience with executive dashboards operational scorecards service reviews and governance forums strongly desired.
Certifications:
Lean Six Sigma ITIL Agile or related operational disciplines preferred.