Senior Manager, Customer Deal Desk

• Lead and manage contract administration activities to ensure commercial contracts licensing agreements and related documents are prepared reviewed negotiated and accepted in line with corporate policies.
• Partner closely with Legal Sales Business Development Order Management Revenue Recognition Finance and other stakeholders to resolve deal-related issues and ensure required approvals are obtained.
• Manage and supervise drafting processes involving highly complex or non-standard contracts across multiple lines of business countries and stakeholder groups.
• Drive operational excellence by monitoring team performance improving productivity tracking KPIs increasing process efficiency and implementing best practices.
• Lead quality assurance efforts including periodic audits of executed contracts to ensure policy compliance technical accuracy and consistent quality standards.
• Manage escalations effectively by keeping communication channels open with internal stakeholders and ensuring timely resolution of business-critical issues.
• Build develop coach and retain a high-performing team by setting balanced goals conducting regular one-on-ones supporting career development plans identifying training needs and maintaining succession plans.

• 17 years of relevant experience in deal desk operations contract administration commercial contracts sales operations legal operations finance operations or a related function.
• Strong experience managing complex commercial contracts including contract drafting review negotiation support approvals and compliance.
• Proven people management experience including leading individual contributors and managers setting goals coaching teams managing performance and supporting career development.
• Strong understanding of corporate policies contractual risk mitigation business terms approval workflows and compliance requirements.
• Demonstrated ability to work cross-functionally with Sales Legal Finance Revenue Recognition Order Management Business Development and Operations teams.
• Strong analytical problem-solving communication and stakeholder management skills.
• Ability to drive operational excellence through KPI management process improvement quality assurance audits and productivity initiatives.

• Experience working in a global technology SaaS cloud enterprise software or licensing-driven business environment.
• Exposure to revenue recognition principles order management processes sales contracting systems or quote-to-cash workflows.
• Experience leading process transformation automation standardization or shared services initiatives.
• Familiarity with contract lifecycle management tools CRM systems approval platforms or deal governance workflows.
• Experience designing and delivering training programs for new hires or existing teams.
• Ability to influence senior stakeholders and support strategic decision-making in high-pressure deal cycles.

1. Have I managed complex commercial contracts including drafting review negotiation support approvals and compliance with corporate policies
2. Do I have strong experience leading teams including managers and individual contributors while driving performance development retention and succession planning
3. Am I comfortable partnering with Sales Legal Finance Revenue Recognition Order Management and other stakeholders to resolve complex deal and contract issues
4. Have I successfully improved operational performance through KPIs audits process improvements quality standards or productivity initiatives
5. Can I manage escalations non-standard contracts and high-pressure deal cycles while balancing customer needs business priorities and risk mitigation

Career Level - M3