Senior Manager-Customer Centric Application

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Piramal Pharma Solutions

Piramal Pharma Solutions is a contract development and manufacturing organization (CDMO) offering end-to-end development and manufacturing solutions across the drug life cycle. We serve our clients through a globally integrated network of facilities in North America Europe and Asia.

This enables us to offer a comprehensive range of services including Drug Discovery Solutions Process & Pharmaceutical Development services Clinical Trial Supplies Commercial supply of APIs and Finished dosage forms. We also offer specialized services like development and manufacture of Highly Potent APIs and Antibody Drug Conjugation.

Our capability as an integrated service provider & experience with various technologies enables us to serve Innovator and Generic companies worldwide.

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Job Title

Senior Manager-Customer Centric Application

Job Description

highly skilled Salesforce Sales Cloud & Agentforce AI Consultant with 67 years of experience to drive CRM transformation initiatives. The role involves implementing optimizing and integrating Salesforce Sales Cloud solutions along with leveraging Agentforce AI capabilities to enhance sales productivity customer engagement and data-driven decision-making.
The candidate will work closely with business stakeholders and external partners to deliver scalable and innovative CRM solutions aligned with organizational objectives.

• Lead end-to-end implementation and enhancement of Salesforce Sales Cloud solutions
• Configure standard functionalities including Leads Opportunities Accounts Contacts Forecasting and Reports
• Drive customization using Apex Lightning Components (LWC/Aura) and Flows
• Ensure best practices in data model design security and system performance

• Design and implement Agentforce AI-driven workflows and automation
• Leverage AI capabilities for lead scoring opportunity insights sales recommendations and chat-based automation
• Integrate AI models and analytics into Salesforce ecosystem to improve sales efficiency
• Collaborate on use-case definition and adoption of AI-driven CRM capabilities

• Engage with business stakeholders across sales marketing and operations to gather requirements
• Translate business needs into scalable Salesforce and AI solutions
• Act as a trusted advisor to leadership on CRM strategy and AI adoption
• Conduct solution walkthroughs demos and training sessions

• Integrate Salesforce with enterprise systems (SAP Data Platforms Marketing tools etc.)
• Work on APIs middleware and data exchange frameworks
• Ensure seamless data flow and consistency across systems

• Participate in solution architecture sprint planning and agile delivery cycles
• Ensure adherence to governance compliance and security standards
• Support UAT deployment and post-go-live stabilization

• Strong hands-on experience in Salesforce Sales Cloud
• Good understanding or exposure to Agentforce AI / Einstein / AI capabilities within Salesforce ecosystem
• Proficiency in: Apex SOQL SOSL Lightning Web Components (LWC) / Aura Salesforce Flows & Process Builder
• Experience with Salesforce integrations (APIs middleware)
• Knowledge of Salesforce data model security and reporting

• Strong understanding of Sales processes and CRM workflows
• Experience working in pharma / manufacturing / B2B sales environments (preferred)
• Ability to translate business problems into digital solutions

• Excellent communication and presentation skills
• Strong stakeholder management and influencing ability
• Proven ability to work with cross-functional and global teams
• Analytical mindset with problem-solving capabilities
• Ability to manage multiple priorities in a dynamic environment

• Salesforce Certified Administrator
• Salesforce Sales Cloud Consultant
• Salesforce AI / Einstein / Agentforce-related certifications ( Added Advantages)