Senior Manager, Accounting Services

Key Responsibilities

• Lead and manage end-to-end O2C operations supporting multiple GM regions and business units.
• Drive service delivery excellence while meeting contractual SLAs KPIs and productivity targets.
• Monitor operational performance through dashboards analytics and governance reviews.
• Act as the primary escalation point for senior GM stakeholders and internal leadership.
• Build strong partnerships with Finance Controllers Regional Finance Teams Country CFOs Treasury Sales Operations and Customer Service teams.
• Lead monthly and quarterly business reviews with GM leadership.
• Provide strategic recommendations to improve cash flow collections effectiveness and customer experience.
• Drive reduction in Accounts Receivable aging and Days Sales Outstanding (DSO).
• Develop collection strategies to maximize cash recovery and improve working capital.
• Monitor high-risk customer accounts and support proactive resolution plans.
• Ensure adherence to SOX controls audit requirements financial policies and regulatory standards.
• Manage critical financial controls related to cash application credit approvals collections and customer account maintenance.
• Drive governance and compliance across all O2C processes.
• Lead a large team of managers team leaders and analysts across multiple functions and geographies.
• Build a high-performance culture focused on accountability engagement and continuous improvement.
• Identify automation opportunities using RPA AI workflow tools and analytics platforms.
• Lead Lean Six Sigma and process optimization initiatives.
• Support migration stabilization and transformation of new business transitions.
• Drive standardization and best-practice implementation across regions.
• Present operational and financial performance metrics to executive leadership.
• Develop business cases for process improvements and transformation investments.

Experience

• 15 - 18 years of experience in Finance & Accounting Shared Services/BPO environments.
• Minimum 5 years of leadership experience managing large O2C operations.
• Experience supporting global clients preferably within automotive or manufacturing
• Proven experience managing teams of 100150 FTEs.