Senior Mainframe MQ Technician

Position Description:

Job Title : Senior IBM MQ Technician / IBM MQ Administrator

Location: Bengaluru

Employment Type: Full Time

Experience Required: 8 years of experience in IBM MQ Administration and Middleware Support

Job Summary
We are seeking an experienced Senior IBM MQ Technician to manage support and optimize enterprise messaging infrastructure based on IBM MQ. The ideal candidate will possess strong technical expertise in MQ administration troubleshooting performance tuning high availability configurations and integration with various enterprise applications. The role involves ensuring reliable message delivery maintaining system availability and supporting mission critical business applications across distributed and mainframe environments.

Key Responsibilities

IBM MQ Administration

. Install configure upgrade and maintain IBM MQ environments across multiple platforms (Windows Linux UNIX AIX and z/OS).
. Create and manage Queue Managers Queues Channels Listeners and MQ Objects.
. Configure and administer MQ Clustering Client Connections and Distributed Queuing.
. Manage SSL/TLS security configurations certificates and channel authentication records.

Monitoring & Support

. Monitor MQ infrastructure for performance availability and capacity.
. Perform proactive health checks and preventive maintenance.
. Provide Level 2/Level 3 production support and participate in on call rotations.
. Investigate and resolve MQ related incidents outages and performance issues.

High Availability & Disaster Recovery

. Implement and support MQ High Availability solutions.
. Configure Multi Instance Queue Managers and Disaster Recovery environments.
. Participate in business continuity and disaster recovery testing activities.

Performance Tuning

. Analyze MQ logs traces and system metrics.
. Optimize queue manager performance and resource utilization.
. Identify bottlenecks and recommend infrastructure improvements.

Security & Compliance

. Implement MQ security policies and access controls.
. Configure SSL/TLS encryption CHLAUTH rules and OAM permissions.
. Ensure compliance with organizational security standards and audit requirements.

Automation & Documentation

. Develop and maintain automation scripts using Shell Python PowerShell or Ansible.
. Create and maintain technical documentation SOPs and operational runbooks.
. Support infrastructure as code and automation initiatives.

Collaboration

. Work closely with application teams infrastructure teams and vendors.
. Support application onboarding migrations and middleware integration projects.
. Participate in architecture reviews and technology upgrade initiatives.



Required Technical Skills
Core Technologies

. IBM MQ (v8.x v9.x v9.3 or later)
. MQ Clustering
. MQ Client Connectivity
. MQ Security (SSL/TLS CHLAUTH OAM)
. MQ High Availability Solutions

Operating Systems

. Linux (RHEL preferred)
. UNIX/AIX
. Windows Server
. z/OS (preferred)

Monitoring Tools

. IBM MQ Explorer
. Tivoli Monitoring
. Splunk
. Dynatrace
. AppDynamics
. Prometheus/Grafana

Scripting & Automation

. Shell Scripting
. Python
. PowerShell
. Ansible

Additional Technologies (Preferred)

. IBM Integration Bus (IIB) / App Connect Enterprise (ACE)
. WebSphere Application Server
. Apache Kafka
. IBM DataPower
. Kubernetes/OpenShift
. Cloud Platforms (AWS Azure GCP)


Required Qualifications

. Bachelors Degree in Computer Science Information Technology or related field.
. 8 years of hands on experience with IBM MQ Administration.
. Strong understanding of messaging architecture and middleware technologies.
. Experience supporting large scale enterprise environments.
. Excellent troubleshooting and analytical skills.
. Strong verbal and written communication skills.


Preferred Certifications

. IBM Certified System Administrator IBM MQ
. Red Hat Certified System Administrator (RHCSA)
. ITIL Foundation Certification
. IBM Cloud or Middleware Certifications


Key Competencies

. Problem Solving & Root Cause Analysis
. Incident & Change Management
. Performance Optimization
. Stakeholder Communication
. Documentation & Knowledge Sharing
. Leadership and Mentoring


Success Metrics

. MQ Platform Availability > 99.9%
. Timely Incident Resolution and RCA Completion
. Successful Implementation of MQ Upgrades and Changes
. Compliance with Security and Audit Requirements
. Continuous Improvement and Automation Contributions

Skills:

• Dynatrace
• English
• IBM MQ
• Linux
• Windows

What you can expect from us:

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

That same commitment to fairness extends to how we use technology. To support our recruitment team AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

Come join our teamone of the largest IT and business consulting services firms in the world.