Senior M365 Intune Client Management Specialist

Responsibilities

Windows 11 Rollout Support

• Support device onboarding via Autopilot

• Validation and handling of hardware hash imports

• Troubleshooting Autopilot deployment issues

• Execution of device readiness checks

• Monitoring rollout progress and identifying blockers

Intune Device Management

• Monitoring enrollment and device status

• Troubleshooting enrollment and configuration issues

• Review and analysis of compliance status

• Execution of predefined remediation steps

BYOD (Entra Registered) Compliance Support

• Analysis of compliance issues on BYOD devices

• User guidance for resolving compliance problems

• Validation of device configuration

• Escalation of complex issues

Corporate Devices (Entra Joined)

• Support of company-managed devices

• Troubleshooting policy and configuration issues

• Support device lifecycle (reset reprovisioning)

• Validation of compliance and configuration

Software Deployment & Patch Management

• Monitoring application deployments in Intune

• Analysis of failed software installations

• Monitoring Windows update and patch status

• Identification of recurring deployment issues

• Suggestion of remediation actions

Software Packaging Coordination

• Validation and testing of application packages

• Support for package acceptance and quality checks

• Creation of requirements for packaging requests

• Coordination with internal and external packaging teams

• Feedback and rework coordination

Intune & Client Ticket Handling (Second Level Support)

Processing of incidents and service requests in the area of Intune and client management

Analysis and prioritization based on SLAs and support processes

Troubleshooting of:

• Autopilot and enrollment issues

• BYOD compliance errors

• Software installation failures

• Patch and update issues

• Policy conflicts

Ticket Analysis & Quality Assurance

• Structured documentation of tickets and solutions

• Identification of recurring issues (problem patterns)

• Creation of standard solutions and runbooks

• Ensuring audit-ready ticket documentation

Escalation & Collaboration

• Structured escalation to 3rd level / engineering teams

• Collaboration with:

• Endpoint / Intune engineering

• Packaging teams

• Security and compliance teams

• Providing analyzed tickets including logs and root cause indicators

Monitoring & Proactive Incident Detection

Monitoring Intune dashboards and reports

Identification of incidents based on monitoring data

Proactive ticket creation in case of:

• Increased deployment failures

• Compliance issues

• Update problems

Operational Monitoring & Reporting

• Creation of regular reports on:

• Device compliance rates

• Deployment success rates

• Patch status

• Tracking Windows 11 rollout progress

• Identification of weak points and trends

Device Lifecycle Management

• Support device lifecycle:

• Enrollment

• Re-provisioning

• Retirement and wipe

• Validation of device inventory data

• Cleanup of inactive or outdated devices

Knowledge Management & Documentation

• Creation of user documentation (e.g. BYOD fixes)

• Maintenance of knowledge base articles

• Documentation of known issues and solutions

Continuous Improvement & Problem Management

• Identification of root causes for recurring issues

• Reduction of repeated incidents

• Improvement of processes and runbooks

• Feedback to engineering teams

Pilot & Rollout Support

• Support pilot phases in controlled environments

• Validation of deployment concepts

• Collection of feedback and issue patterns

Security & Compliance Support (Operational Only)

• Monitoring of device compliance status

• Support remediation of non-compliant devices

• Basic troubleshooting of client security issues

• No ownership of policies or governance