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Senior IT Engineer
Job Location:
Monthly Salary:
Posted:
22 August 2026 (13 hours ago)
Posted:
Application Deadline:
19 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
About Glean:
Glean is the Work AI platform that helps everyone work smarter with AI. What began as the industrys most advanced enterprise search has evolved into a full-scale Work AI ecosystem powering intelligent Search an AI Assistant and scalable AI agents on one secure open platform. With over 100 enterprise SaaS connectors flexible LLM choice and robust APIs Glean gives organizations the infrastructure to govern scale and customize AI across their entire business - without vendor lock-in or costly implementation cycles.
At its core Glean is redefining how enterprises find use and act on knowledge. Its Enterprise Graph and Personal Knowledge Graph map the relationships between people content and activity delivering deeply personalized context-aware responses for every employee. This foundation powers Gleans agentic capabilities - AI agents that automate real work across teams by accessing the industrys broadest range of data: enterprise and world structured and unstructured historical and real-time. The result: measurable business impact through faster onboarding hours of productivity gained each week and smarter safer decisions at every level.
Recognized by Fast Company as one of the Worlds Most Innovative Companies (Top 10 2025) by CNBCs Disruptor 50 Bloombergs AI Startups to Watch (2026) Forbes AI 50 and Gartners Tech Innovators in Agentic AI Glean continues to accelerate its global impact. With customers across 50 industries and 1000 employees in more than 25 countries were helping the worlds largest organizations make every employee AI-fluent and turning the superintelligent enterprise from concept into reality.
If youre excited to shape how the world works youll help build systems used daily across Microsoft Teams Zoom ServiceNow Zendesk GitHub and many more - deeply embedded where people get things done. Youll ship agentic capabilities on an open extensible stack with the craft and care required for enterprise trust as we bring Work AI to every employee in every company.
About the Role:
Glean is looking for a seasoned L3 Senior IT Engineer to join our team as a technical visionary and primary escalation authority within IT this capacity you will take full ownership of our sophisticated infrastructure identity management and endpoint security ecosystems overseeing critical platforms such as Okta Google Workspace and Kandji to ensure seamless operational excellence.
As a senior leader you will resolve high-stakes technical challenges conduct deep-dive root-cause investigations and champion automation to refine our global processes. You will be instrumental in upholding rigorous compliance standards while providing high-level mentorship to our L1 and L2 engineering staff. Collaboration is key; you will work cross-functionally with Security HR Finance and Engineering stakeholders as well as external partners to architect and maintain IT services that are both secure and scalable.
This individual contributor position is situated in Bangalore where you will report directly to the IT Support leadership team.
You will:
- Act as the final escalation point for complex IT issues across identity infrastructure endpoints networking and SaaS applications.
- Administer and optimize Okta Google Workspace Kandji and related identity and endpoint-management platforms.
- Troubleshoot advanced issues across macOS Windows and Linux environments.
- Lead root-cause analysis for major incidents and implement long-term corrective and preventive actions.
- Monitor system health endpoint compliance patch status alerts and operational risks.
- Design and implement automation for onboarding offboarding provisioning access management compliance checks reporting and asset lifecycle workflows.
- Build and maintain scripts and integrations using Python PowerShell Bash or equivalent technologies.
- Lead proof-of-concept projects to evaluate new IT security endpoint and automation solutions.
- Partner with Security HR Finance and Engineering on identity governance employee lifecycle management asset management and operational workflows.
- Support ITIL-aligned Incident Problem Change and Asset Management processes.
- Maintain accurate SOPs technical runbooks knowledge-base articles system documentation and process workflows.
- Support ISO 27001 SOC 2 internal audit policy implementation and compliance-readiness activities.
- Coordinate with vendors on technical escalations system upgrades renewals integrations and service improvements.
- Mentor L1/L2 IT engineers and provide technical leadership across IT operations projects.
- Track operational metrics and communicate risks trends and improvement outcomes to management.
- Identify opportunities to improve reliability security efficiency and employee experience across IT services.
About you:
- 8 years of experience in IT engineering systems administration IT operations endpoint management or a related field.
- Demonstrated experience operating as an L3 escalation engineer or senior technical individual contributor.
- Strong hands-on experience administering Okta including SSO MFA lifecycle automation application integrations and access policies.
- Strong experience administering Google Workspace including user lifecycle management groups access controls and security settings.
- Hands-on experience with Kandji Jamf Intune or a similar MDM platform.
- Advanced troubleshooting experience across macOS Windows and Linux.
- Strong understanding of networking fundamentals including TCP/IP DNS DHCP VPNs routing and firewalls.
- Experience with automation and scripting using Python PowerShell Bash or similar tools.
- Experience with ITSM platforms such as Jira Service Management ServiceNow or Freshservice.
- Strong understanding of ITIL processes including Incident Problem Change and Asset Management.
- Experience conducting root-cause analysis and driving corrective actions for high-impact incidents.
- Familiarity with endpoint security identity governance access control patch compliance and security operations.
- Experience supporting ISO 27001 SOC 2 internal audits or similar compliance programs.
- Strong documentation communication prioritization and stakeholder-management skills.
- Ability to work independently make sound decisions under pressure and take ownership from investigation through resolution.
- Experience mentoring junior engineers and leading cross-functional technical initiatives.
- A security-first and automation-oriented mindset.
- Bachelors degree in Information Technology Computer Science or a related field is preferred but not required.
Location:
- This role is hybrid (4 days a week in our Bangalore office)
Compensation & Benefits:
Compensation offered will be determined by factors such as location level job-related knowledge skills and experience. Certain roles may be eligible for variable compensation equity and benefits.
Were committed to building and sustaining a diverse inclusive workplace. We strive to attract and retain people with a wide range of backgrounds experiences and perspectives and we do not discriminate on the basis of gender ethnicity sexual orientation religion civil or family status age disability or race.
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AI-First Mindset at Glean:
At Glean AI fluency is core to how we work and were committed to ensuring every new hire feels confident integrating AI into their everyday work. As part of the interview process youll complete a brief AI-focused exercise or discussion so we can understand how you think about design and use AI to drive impact in your role. Feel free to reference any tools platforms or workflows you use today prior Glean experience isnt required.
Global Data Privacy Notice for Job Candidates and Applicants:
Depending on your location the General Data Protection Regulation (GDPR) California Consumer Privacy Act (CCPA) or other privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available in our . By submitting your application you are agreeing to our use and processing of your data as applicants and their applications are subject to arbitration of disputes as outlined in our Applicant Arbitration Agreement.
By clicking Submit Application I confirm that I have read the Global Data Privacy Notice and the Applicant Arbitration Agreement and I agree to the terms.
Required Experience:
Senior IC
About Company
Glean was created to deliver healthy and fresh foods - made directly from fruits and vegetables - into your hands! Sweet Potato Flour & Pumpkin Flour now available. Our team is made up of a handful of passionate people who have worked in food and agriculture most of their careers - ... View more
