Senior Group Leader (Content Moderation)
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Job Summary
Location: Bangalore India
Band: B3
Experience: 8 Years
Shift: 24/7 (5 days/week with rotational week offs)
Employment Type: Full-Time
We are looking for an experienced Operations Manager Content Review to lead large-scale operations in a high-volume fast-paced content moderation environment. The role demands strong strategic leadership client management and operational excellence while managing multiple teams and driving business outcomes.
- Provide strategic direction and leadership to content moderation operations
- Manage end-to-end delivery including Accuracy AHT SLAs Attrition and Shrinkage
- Lead and mentor Team Leaders and mid-level managers ensuring high performance
- Build and maintain strong client relationships and ensure stakeholder satisfaction
- Drive revenue attainment profitability and business growth opportunities
- Identify process improvement and optimization initiatives to scale operations
- Ensure compliance with policies quality standards and governance frameworks
- Lead workforce planning capability development and employee engagement initiatives
- Proven ability to lead large teams (80120 FTEs) in content moderation/BPO environments
- Strong strategic planning and execution capabilities
- Expertise in client and stakeholder management
- Strong analytical and data-driven decision-making skills
- Excellent communication and presentation skills
- Ability to inspire teams drive change and work independently
- Agile mindset with ability to work under pressure in a 24/7 work environment
- Graduate in any discipline
- Minimum 8 years of experience in BPO/ITES or Content Moderation
- Proven experience in managing large teams and operations delivery
- Lean / Six Sigma certification
- Experience in revenue management and P&L ownership.
- Strong observation analytical and decision-making skills
- Good understanding of global and trending topics (Geopolitical Entertainment Sensitive events)
- Ability to drive continuous improvement and operational excellence
- Language: English (Read/Write/Speak)
- Proficiency Level: CEFR C1
- Nationality: Indian
- Notice Period: Within 30 days preferred
Required Experience:
Manager
About Company
As a global leader, Wipro blends consulting and AI expertise across design, engineering and operations to accelerate business transformation and deliver future-ready technology.
