Senior Engineering Manager

We are seeking an experienced Senior Engineering Manager of Engineering to lead a mid-sized engineering organization responsible for RingCentrals cloud-based Phone application capabilities.

This leader will manage a team of architects software engineers and automation engineers building scalable resilient and high-quality mobile and web experiences in the real-time communications domain. The ideal candidate brings deep expertise in telecom and VoIP technologies strong engineering leadership operational excellence and a proven ability to drive execution across globally distributed teams.

The role requires a hands-on engineering leader who can balance strategic thinking with execution foster innovation raise engineering maturity and build a culture of ownership accountability and continuous improvement.

Primary Responsibilities:

• Lead and grow a high-performing engineering organization focused on Phone application development across mobile and web platforms.

• Quickly build trust within an existing organization assess strengths and gaps and evolve team capabilities structure and engineering culture.

• Drive architectural direction and technology decisions across VoIP SIP RTP WebRTC signaling and media handling systems.

• Champion AI-assisted engineering practices to improve developer productivity software quality and delivery velocity.

• Lead complex cross-functional and cross-geo initiatives with predictable execution and strong stakeholder alignment.

• Partner with Product Management UX Platform and Architecture teams to define priorities and execution strategy.

• Balance feature delivery with long-term platform scalability reliability maintainability and technical debt reduction.

• Establish strong engineering practices across architecture code quality testing observability release management and operational excellence.

• Drive high availability and reliability standards including five-nines (99.999%) SLA expectations.

• Use metrics and data-driven insights to improve engineering efficiency software quality and operational performance.

• Proactively identify and remove technical organizational and execution roadblocks.

• Build a culture of continuous learning accountability mentorship and engineering excellence.

• Develop future engineering leaders through coaching feedback and career development.

• Role model RingCentrals engineering culture and customer-first mindset.

Minimum Qualifications:

• BS/MS in Computer Science Engineering or equivalent practical experience.

• 15 years of experience building scalable reliable enterprise software systems including telecom UCaaS CCaaS or real-time communications platforms.

• 7 years of engineering leadership experience managing high-performing software engineering teams.

• Strong hands-on experience in mobile and/or web application development including iOS and Android platforms.

• Deep expertise in SIP RTP WebRTC VoIP media processing and real-time communication technologies.

• Strong software engineering foundation with technologies such as JavaScript/TypeScript React C and cloud-native platforms.

• Proven experience building and operating large-scale distributed systems with strong reliability and operational maturity.

• Strong advocate of AI-enabled engineering practices with practical experience using AI tools in software development workflows.

• Solid understanding of Agile CI/CD DevOps and 24x7 SaaS production operations.

• Ability to operate hands-on when required including architecture reviews and technical problem solving.

• Excellent communication and stakeholder management skills across global teams and leadership levels.

• Ability to thrive in a fast-paced and rapidly evolving technology environment.

Will be a plus

• Experience with real-time media processing codec optimization SRTP/DTLS or low-latency communication systems.

• Experience building and operating cloud-native applications on AWS.

• Experience modernizing and scaling existing engineering organizations including technical debt reduction and engineering transformation initiatives.