Senior Director Dgtl. Trnf.

Role PurposeWNS is seeking a visionary Digital Transformation leader who is passionate about driving business transformation through next-generation technologies. This role will lead end-to-end digital transformation initiatives build scalable digital capabilities and advance applied research in emerging technologies such as AI GenAI Agentic Systems and HyperAutomation to deliver measurable business outcomes for WNS and its clients. The role will bring healthcare industry knowledge with experience across Payers and ResponsibilitiesDigital Transformation Leadership Lead and drive enterprise-wide digital transformation initiatives aligned to client business objectives. Actively engage with clients to understand organizational challenges operating models and transformation priorities. Design innovative digital solutions functional architectures and deployment strategies tailored to each clients context. Play a hands-on role across the full transformation lifecyclefrom strategy and solutioning to architecture and delivery. Partner with client CXOs and senior WNS leadership to shape and execute transformation Knowledge: Leverage deep experience of the healthcare industry across payers and providers to drive transformation Building solutions capabilities and products in digital across payers and providers Bring knowledge across UM clinical RCM Admin Develop thought leadership Understanding of data ai agentic ai and CX impact across the healthcare industryCapability Development Build and scale digital transformation capabilities across WNS including frameworks accelerators best practices and reusable assets. Enable internal teams through capability building mentoring and knowledge sharing on emerging digital technologies. Drive adoption of new-age technologies (AI GenAI Agentic systems HyperAutomation) across service lines and client engagements. Establish governance deployment models and operating frameworks to ensure sustainable transformation & Innovation (DT-Focused) Lead applied research initiatives in emerging digital and AI-driven technologies relevant to business transformation. Evaluate new tools platforms and methodologies to identify opportunities for innovation and competitive differentiation. Translate research insights into practical scalable solutions and transformation offerings. Contribute thought leadership through whitepapers internal research publications client presentations and industry Collaboration Collaborate closely with internal stakeholders including Sales Delivery Technology and CoEs. Act as a trusted advisor to clients guiding them through digital adoption and change management. Support pre-sales and solutioning efforts by shaping transformation narratives and value propositions.

Qualifications :

15 years of experience with 10 years in the healthcare industry Deep knowledge of the healthcare industry across Payers Providers across admin clinical RCM Proven experience of delivering large digital transformation programs Has built solutions and products Understanding of technology across data AI automation Stakeholder management including senior client and internal leadership Demonstrated wins in new business and existing business growth

Remote Work :

No

Employment Type :

Part-time