Senior DevOps Engineer Storage Platforms | India
Job Summary
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate grow and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment empowering our employees to be their authentic selves.
About the Role
We are seeking a highly experiencedSrDevOpsEngineer StoragePlatformstobuildautomate andoperatelarge-scaleSoftware Defined Storage (SDS)andKubernetes platformsin a private cloud environment. This role focuses onStorage EngineeringwithInfrastructure-as-Code and GitOps practices while ensuringscalability resilience and performance.
This is a deeply technical role requiringexpert-level understanding ofSoftware DefinedStorageKubernetesandextensive working knowledge on Linux Operating systems.You will also collaborate with platform and SRE teams to maintain secure performant and multi-tenant-isolated services that serve high-throughput mission-critical applications.
Key Responsibilities
- Deploy automate and operatelarge-scale Software Defined Storage architecturesacross private and public cloud regionswithin ITIL methodology.
- Deploy and supportenterprise storage platforms(Pure Storage HPE NetApp) and SDS solutions (Ceph Longhorn).
- Integrateself-service storage workflows for Kubernetes CSI and OpenStack consumers (VM and Baremetal).
- Implement and manage backup solutions (preferably Rubik).
- Build and maintainInfrastructure-as-Codefor storage platformsusing Ansible Terraform Helmand Git with Python/Bash automation.
- ImplementCI/CD pipelinesfor infrastructure updates patching upgrades testing and rollback.
- Implement and improvemonitoring alerting and observabilityfor storage systems (capacity latency IOPS recovery health)using GitOps andtools such as Prometheus Loki and Grafana.
- Perform deep troubleshooting acrossstorage Kubernetes hypervisors networking and Linux systems.
- Develop and maintaintechnical documentation architecture diagrams operational procedures and runbooks
- Participate inon-call rotations incident response and root cause analysis.
- Collaborate globally onchange management documentation and operational best practices.
Minimum Qualifications
- 6 years of experience managingenterprise storage and Kubernetes platformson Linux.
- Strong hands-on experience withSDS solutions(Ceph Longhorn) and storage migrations from legacy systems.
- Expertisewithblock file and object storage including Fibre Channel(Cisco MDS)and IP-based protocols(NVMe-oF or iSCSI farbics).
- Expert knowledge ofKubernetesandLinux systems(Ubuntu RHEL/CentOS).
- Proficiency withInfrastructure-as-Code(IaC)(Ansible Terraform)for provisioning storage and backupschedules
- Expertise in backup technologies (preferably Rubik)
- Strong scripting skills inPythonand Bash(Golang (GO) a plus).
- Experience operating24x7 mission-critical production environments.
- Hands-on experience withKVMhypervisors(Suse Harvester OpenStack).
- Strong written and verbal communication skills.
- Proficiency withGit CI/CD pipelines and automated testing frameworks
- Ability to write technical documentation and contribute to community wikis or knowledge bases.
- Bachelors degree in computer scienceor equivalent professional experience.
Preferred Qualifications
- OpenStack Cinder multi-backend administration.
- Backup platforms (Rubrik).
- Understanding ofCIS/NISTsecurity andinfrastructure lifecycle management.
- ITIL Foundation/advanced certifications in support of ITSM standard methodology.
- Background in telco edge cloud or large enterprise environments.
- CNCFCertified Kubernetes Administrator (CKA) Certified Kubernetes Security Specialist (CKS)or Red Hatspecialist inCephStorage Administrator (EX125) certifications.
- Masters degree in computer science IT Engineering or a related field preferred; equivalent experience and relevant industry certifications will also be considered.
What Youll Get
- A collaborative team thats deeply investedininfrastructure excellence.
- Complex technical challenges that require creative scalable solutions.
- The opportunity to shape a next-generation private cloudplatform-builtreliability.
- Access to the latest tools frameworks and upstream project developments.
Skills and Attributes:
- Analytical Thinking & Problem Solving:Demonstrated ability to translate complex cross-domain requirements into scalable and resilient cloud infrastructure and automation solutions.
- Collaboration & Teamwork:Strong interpersonal and communication skills with a proven track record of effective collaboration across multidisciplinary teams including developers operations security and product stakeholders.
- Mentorship & Leadership:Passionate about knowledge-sharing and mentorship with experience guiding junior engineers and fostering a team culture of continuous learning innovation and technical excellence in cloud engineering and DevOps practices.
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds perspectives and skills. The more inclusive we are the better we are. Five9 is an equal opportunity employer.
View our privacy policy including our privacy notice to California residents here: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
Required Experience:
Senior IC
About Company
Five9 delivers the most reliable cloud contact center that empowers organizations to deliver extraordinary customer experiences. Request a demo!