Senior DevOps Engineer Compute Platforms | India
Job Summary
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate grow and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment empowering our employees to be their authentic selves.
About the Role
We are seeking a highly experiencedSrDevOpsEngineer ComputePlatformswith strong operational expertise in enterprise compute platformsto implement and supportKuberneteson baremetal and hypervisorplatformsin a private cloud role focuses on thedeployment automation support and continuous improvementof large-scale compute environments spanning bare metal infrastructure virtualization private cloud and Kubernetes platformsusing Infrastructure-as-Code and GitOps practices.
This is a deeply technical role requiringexpert-level understanding ofcomputehardware managementKubernetesOpenStackhypervisorsandextensive working knowledge on Linux Operating systems.You will also collaborate with platform and SRE teams to maintain secure performant and multi-tenant-isolated services that serve high-throughput mission-critical applications.
Key Responsibilities
- Operate and supportenterprise compute platformsacross hardware OS virtualization and container orchestration layers
- Develop and improve automation for provisioning patching upgrades validation and routine platform work using tools such as Ansible Terraform Helm Git Bash Python or similar technologies
- Deploy andSupport Ubuntu-based systems hypervisors Kubernetes clusters and related platform services in day-to-day operations
- Implement and maintainPXE-based provisioningenvironments leveragingRedfish APIsfor large-scale server deployments
- Operate and supportvirtualization and private cloud platforms includingKVM on UbuntuOpenStackenvironments andHarvester HCI
- Monitor system performance capacity and availability; proactively address reliability risks
- Troubleshoot complex cross-stack issues spanning hardware OS virtualization OpenStack and Kubernetes
- Manage to SLAs KPIs and error budgets
- Participate inon-call escalation supportfor complex platform-related issues
- Collaborate globally onchange management documentation and operational best practices.
- Develop and maintainrunbooks operational procedures and technical documentation
Minimum Qualifications
- 6years of experienceas a DevOps Engineer Site Reliability Engineer or Infrastructure Operations Engineerwith a strong focus on compute
- Strong hands-on experience operatingbare metal compute environmentsat scale
- Experience withPXE boot automated OS provisioning and server imaging systems
- Practical experience supportingBare Metal as a Service (BMaaS)platformsleveraging Redfish APIs
- Strong Linux administration skills especially withUbuntu
- Experience building and supporting CI/CD pipelines for infrastructure and platform automation
- Proficiency with Infrastructure as Code tools (e.g. Terraform Ansible or similar)
- Operational experience withvirtualization and private cloud platforms includingKVM on UbuntuOpenStackoperations and troubleshootingHarvester HCI
- Experience deploying and operatingproduction Kubernetes environments
- Strong scripting skills in Python Bash or similar languages
- Strong understanding on SRE functions like toilreduction error budgets and meeting SLAs
- Proven troubleshooting and root cause analysis skills in complex distributed systems
- Excellent written and verbalcommunication skills
- Bachelors degree in computer science or equivalent professional experience.
Preferred Qualifications
- OpenStack Ubuntu KVMadministration.
- BareMetalas a Service (PXE Redfish).
- Kubernetes onBareMetal
- UnderstandingCIS/NISTsecurity andinfrastructure lifecycle management.
- ITIL Foundation/advanced certifications in support of ITSM standard methodology.
- Background in telco edge cloud or large enterprise environments.
- Ubuntu CertificationsCNCFCertified Kubernetes Administrator (CKA) Certified Kubernetes Security Specialist (CKS)
- Masters degree in computer science IT Engineering or a related field preferred; equivalent experience and relevant industry certifications will also be considered.
What Youll Get
- A collaborative team thats deeply investedininfrastructure excellence.
- Complex technical challenges that require creative scalable solutions.
- The opportunity to shape a next-generation private cloudplatform-builtreliability.
- Access to the latest tools frameworks and upstream project developments.
Skills and Attributes:
- Analytical Thinking & Problem Solving:Demonstrated ability to translate complex cross-domain requirements into scalable and resilient cloud infrastructure and automation solutions.
- Collaboration & Teamwork:Strong interpersonal and communication skills with a proven track record of effective collaboration across multidisciplinary teams including developers operations security and product stakeholders.
- Mentorship & Leadership:Passionate about knowledge-sharing and mentorship with experience guiding junior engineers and fostering a team culture of continuous learning innovation and technical excellence in cloud engineering and DevOps practices.
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds perspectives and skills. The more inclusive we are the better we are. Five9 is an equal opportunity employer.
View our privacy policy including our privacy notice to California residents here: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
Required Experience:
Senior IC
About Company
Five9 delivers the most reliable cloud contact center that empowers organizations to deliver extraordinary customer experiences. Request a demo!