Senior Delivery Manager

Incedo is a US-based consulting data science and technology services firm with over 3000 people helping clients
from our six offices across US Mexico and India. We help our clients achieve competitive advantage through
end-to-end digital transformation. Our uniqueness lies in bringing together strong engineering data science and
design capabilities coupled with deep domain understanding. We combine services and products to maximize
business impact for our clients in telecom Banking Wealth Management product engineering and life science
& healthcare industries.
Working at Incedo will provide you an opportunity to work with industry leading client organizations deep
technology and domain experts and global teams. Incedo University our learning platform provides ample
learning opportunities starting with a structured onboarding program and carrying throughout various stages of
your career. A variety of fun activities is also an integral part of our friendly work environment. Our flexible
career paths allow you to grow into a program manager a technical architect or a domain expert based on your
skills and interests.
Our Mission is to enable our clients to maximize business impact from technology by

• Harnessing the transformational impact of emerging technologies
• Bridging the gap between business and technology

1. Manage the complete managed services lifecycle from transition to steady-state operations and transformation.
2. Ensure 247 delivery across compute storage virtualization networks security and cloud platforms.
3. Own SLA KPI OLA availability performance and compliance commitments.
4. Lead incident problem change management and RCA activities as per ITIL practices.
5. Conduct QBRs MBRs service reviews and governance meetings with clients.
6. Handle critical incidents escalations service risks and business-impacting issues.
7. Drive cloud migration automation monitoring optimization and infrastructure modernization.
8. Manage resource planning utilization capacity performance mentoring and skill development.
9. Drive cost optimization productivity improvement margin protection and account financial performance.
10. Ensure security compliance business continuity and disaster recovery readiness.
11. Support RFPs solutioning renewals expansions and pre-sales activities.
12. Standardize delivery processes runbooks governance frameworks and automation assets across accounts.

• Cloud Infrastructure / IaaS
• Hybrid Cloud Operations
• IT Infrastructure Management
• Managed Services
• VMware / Hyper-V / Virtualization
• Servers & Storage
• Network & Firewall
• Load Balancers
• Cloud Platforms AWS / Azure
• ITSM / ServiceNow
• Monitoring & Event Management
• Backup & Patch Management
• Incident / Problem / Change Management
• Automation & Infrastructure Optimization
• Cloud Migration & Modernization
• Capacity & Performance Management
• Security & Infrastructure Controls
• Business Continuity & Disaster Recovery (BCDR)
• SLA / KPI / OLA Management
• ITIL Framework

• AWS / Azure Cloud Certification
• ITIL Certification
• ServiceNow Administration / ITSM
• Cloud Migration & Transformation
• Infrastructure Automation Terraform / Ansible
• DevOps & CI/CD
• Kubernetes / Containerization
• FinOps / Cloud Cost Optimization
• Cloud Security
• Observability & AIOps
• VMware / Software-Defined Data Center (SDDC)
• Disaster Recovery & Business Continuity
• Infrastructure as Code (IaC)
• Service Management & Governance
• Pre-Sales / Solutioning Experience
• Experience with large-scale Managed Services / Global Delivery Models

• 1216 years of experience in Cloud & Infrastructure Operations / Managed Services.
• 5 years in senior delivery or account delivery leadership roles.
• Engineering Graduate or equivalent (124).
• ITIL Certification (mandatory).

We value diversity at Incedo. We do not discriminate based on race religion color national origin gender sexual orientation age marital status veteran status or disability status.